Ponti's Italian Kitchen Reviews Summary

Service

Pros:

• "All the staff were absolutely amazing, focused but very relaxed with their approach at the same time which created a great dining atmosphere."
• "Staff were friendly and polite."
• "Service by Spiros was absolutely amazing, greeting with smile, polite manner, quickly bring the food to me."
• "The manager was friendly and helpful."
• "Really attentive and lovely to chat to."
• "Service was great and the order didn’t take long to come."
• "Service we received was lovely."

Cons:

• "The restaurant was filthy and full of fruit flies."
• "I went to Ponti's today on my lunch and ordered the Bolognese to take away. The lady that served me was unwelcoming and seemed disinterested."
• "Staff extremely aggressive, didn't even offer a waiting time before the next table was free."
• "Poor service. Wasted 15 min. Nobody came to pick up an order."
• "The whole experience was disappointing and we were made to feel like ‘just another table’."
• "Was not greeted with a welcoming smile upon entering."
• "Asked for water for the table and never came."

Food Quality

Pros:

• "Food was really good and portion sizes were quite big."
• "Had a delicious steak and outstanding tiramisu here last week."
• "The food is simply outstanding. The food is very fresh and has that authentic homemade Italian feel to it."
• "The food were well presented and did not disappoint; the flavours complimented each other and the fish was cooked perfectly."
• "Food? Amazing, the risotto pumpkin is so good, like my mum mades it."
• "The food was just amazing."
• "The food was very good. I had the Tagliatelle Ragù (£14) and the Panna Cotta Cioccolata Bianca (£7) for dessert, both tasted great."

Cons:

• "The food was overpriced considering I paid 15 for a plate of raw veggies with grill marks drenched in oil and pasta with beans."
• "Food below par."
• "Food not that great, kitchen should know the usage of salt and flavours."
• "Lasagne was cold and sent back, TWICE."
• "Overcooked pasta, all clumped together."
• "The sea bass... was not well prepared with little to no flavor and a very small portion size."
• "The mains, Spicy meatballs & prawn linguine- were so tasteless."

Ambience

Pros:

• "Definitely recommend for easy non pretentious family lunch."
• "Really lovely ambience and staff were a pleasure."
• "Amazing location and really nice decor made this a great respite from the hectic shopping outside."
• "Nice central side street location with a family friendly atmosphere."
• "The colours of the restaurant are beautiful."
• "Great atmosphere, even in the crazy covid times they manage to be safe and still create a warm and hospitable environment."
• "The place is beautifully decorated inside and very cosy."

Cons:

• "Despite the establishment being almost entirely empty, the male host or waiter led us to a small, dimly lit corner table tucked away next to the stairs at the farthest end of the dining room, away from all windows."
• "The place was noisy."
• "The service was not the best. It was empty when we went and we barely had our waiter check on us after he took forever to come get our orders."
• "But who wants to eat in a restaurant they don’t feel good in."
• "Really noisy, terrible service with no patience, he pushed us to order fast so we didn’t get time to actually read the menu."
• "The restaurant is very crowded together, and very noisy."
• "I felt really observed by the waiters and staff."