Vapiano Paddington Reviews Summary

Food Quality

Pros:

• "If you want pasta, Vapiano won't disappoint!"
• "The food was delicious and the service was great."
• "Pasta is good, cooked well, texture good."
• "My new hangout, I ordered Reef’n beef as a starter and chicken Alfredo, everything was superb."
• "Absolutely fabulous experience- I got to tailor my favourite Italian dish with the extras I would do at home."
• "The food was gorgeous, very tasty & filling."
• "Freshly made pasta served with a variety of ingredients. Vegan or vegetarian choices too."

Cons:

• "ALL the pastas were completely sticky, hard and soggy."
• "Chicken skewers had an unusual taste. Was not a fan of it."
• "Prawns in the Gamberetti were still slightly raw."
• "The food was awful. I really don't recommend this restaurant."
• "The pasta was quite overcooked, so I'd give it a 3 star."
• "The pesto basilico pasta was undercooked and tasted disgusting."
• "The pizza was soggy but otherwise tasty however the Gamberetti pasta was blend, tasteless and the linguini uncooked."

Service and Staff

Pros:

• "Service was exceptional. The place was very tidy."
• "The staff who served me was nice and helpful."
• "The manager Pablo went above and beyond to make sure our dining experience was what we wanted."
• "The staff is great in this place. Friendly but also very professional."
• "The service here is 10/10. Great staff and amazing service."

Cons:

• "Both of our tables were then left alone with no check backs, both waitresses seemed more keen on standing at the service station cracking jokes."
• "The customer service in vapianos was so perfect they cater for everyone as a Muslim and have halal options."
• "Service was terrible. One server for everyone."
• "Had to wait 20minutes standing even when there were plenty empty tables."
• "I would give it 0 stars if I could."

Ambience and Atmosphere

Pros:

• "The restaurant itself also has a nice atmosphere and felt quite spacious."
• "This Vapianos had a good atmosphere too and I would visit again hopefully again one day."
• "The atmosphere was fantastic, and the food was delicious."
• "Super relaxed and friendly atmosphere! Also love the decor, definitely has a fresh modern vibe."

Cons:

• "However, me and my family was allocated to a dark corner right beside the door."
• "The whole visit was very impersonal, the atmosphere was dead and it was really cold."
• "Dreadful. Have to order by phone like a second rate Weatherspoons."
• "This place needs a bar section paying customers can wait in, not a draughty entrance."

Ordering System

Pros:

• "Not sure if they've changed there too, but in this Paddington branch you can just take a seat and order through your phone after scanning a QR code."
• "Very interesting way to order here. You scan a QR Code and order per a website."

Cons:

• "To be avoided. Charging 12.5% service charge although refuse to take order in person."
• "The concept is amazing but they just haven't got it right. I have a real problem when it comes to ordering food and have to do it via scanning a QR code and ordering on my phone."
• "Not a fan of this concept. You have to scan a QR code to order and pay and a forced gratuity when you pay."
• "I didn't like the food. We were a group of three and ordered two pasta dishes and a pizza to share, and sad to say, everything was disappointing."