Three Reviews Summary

Customer Service

Pros:

• "I was served by Florida who was absolutely amazing and helpful."
• "Biggest shout out to the manager who worked on Sunday 11th Dec. He was able to assist us right away after his staff messed up and stayed calm while dealing with other angry customers."
• "I loved this store - as the staff were helpful attentive and very friendly."
• "Thank you to Peter for being really helpful."
• "Princess gave wonderful customer service, she took her time with me and my husband."
• "Best customer service ever! Curtis is the best seller I’ve been through in my whole life."
• "Curtis was amazing. He made a rapport with me and were answering all my questions and gave me full respect as a customer."

Cons:

• "Very very bad service as we ordered a iPhone 13 pro max and we went to collect it and it was iPhone 13."
• "Worst experience ever in store. Sales people just tell you all sorts of lie to flog a phone."
• "The worst customer service ever!"
• "Rude customer service. If you are customer in three they don’t help."
• "They were very slow to serve customers, I waited for an hour, no one called."
• "Customer service is an absolute joke. They have been utterly unhelpful and unresponsive throughout this ordeal."
• "The worst customer service i have ever seen. I would never go there again."

Staff and Management

Pros:

• "Curtis was amazing. He helped me find what I was looking for."
• "These were very hard working people who could be bothered."
• "His interaction with a customer is superb and very professional."
• "I would love to truly appreciate the Stratford Store staff (Mr. Saz, Mr. Mahfuz and Mr Taimur) for their excellent customers service."
• "Just mesmerised with excellent customer service by Marika and hardeep."
• "Cenk is the best customer advisor I have ever met in my life!"
• "I would like to commend Nadine working at Stratford Three for her high customer service, patience and her professionalism."

Cons:

• "You guys frustrated since 24th and keep posting me to one another despite it reflected on my account you are claiming you dont see it."
• "The guy named Victor was so rude."
• "I am feeling ashamed, becoming the subscriber of a three Sim card, very irresponsible staffs."
• "Its a very frustrating experience for me bcz the store manager herself was very rude."
• "Have been trying to get answers from them for month - no response."
• "The lady who was doing the upgrade was so unsure about what she was doing and made many mistakes."
• "Being a customer of three for 3 years this is the first time that I have come across such a rude arrogant and unprofessional employee."

Store Experience

Pros:

• "I'm using three SIM by contact unlimited everything I'm really enjoying specially internet speed really really good."
• "My experience at the Stratford store was a memorable and pleasurable one."
• "The service met all my needs I am very happy."
• "I am will direct my friends to the shop as a result. Great job Curtis."
• "I am a very happy customer!"
• "I am extremely happy with this service."
• "I came out happy."