iStore Woking - Apple Authorised Service Provider Reviews Summary

Customer Service

Pros:

• "All of my computer issues were sorted and I came away happy. 11/10"
• "They sorted my iMac problem quickly, & offered me invaluable advice."
• "I can totally recommend this store and customer service was brilliant."
• "Rehaan couldn't have taken more care putting on the screen protector, advising me on product and transferring data."
• "Kingsleigh was really informative and provided an excellent level of customer service."
• "Kingsley makes going to the iStore with a problem a pleasure."
• "I was served by Kingsleigh, he was so kind, super patient and personable."

Cons:

• "Very bad experience here. I went with a macbook pro with a broken LCD and a quite disinterested guy told me they would have to keep the laptop for 10 working days."
• "Best avoided certainly for repairs: was told that I need to leave a phone with them over the weekend for a battery replacement."
• "Rude staff- passed me through to the manager who was incredibly entitled they wont contact you to tell you an update, will do anything to squeeze unnecessary money out of you."
• "Please check before you go if using Apple warranty or and CS codes. It will be a waisted trip."
• "Tried discussing buying a MacBook Pro from them, they were extremely unhelpful, unable to answer even basic questions."
• "Awful staff with complete 'computer says no' attitude."
• "Really bad customer service by an arrogant, rotund staff member."

Product Availability and Store Experience

Pros:

• "An enjoyable store to visit with a wide array of the latest Apple products available to look at."
• "Between me walking into the shop, and me walking out of the shop with my 2 iPhone 14Pro mobiles, would you believe if I told you it only took about 15-20mins!!!"
• "I Was going to buy my iPad Pro from Covent Garden but the staff there were terrible and couldn't care less. I found my local iStore online and the staff were insanely awesome!"
• "I called up Sat am reserved a new iPhone 13 pro max (last one in stock) collected it by the pm."
• "We have to say we visited the store in Woking & had the best experience re purchasing new iPhones!!"
• "I’d recommend anyone to visit this store. Be there or be square!!!"
• "I visited iStore Woking yesterday to fix my screen screen protector and my experience was amazing."

Cons:

• "Really helpful team. Unfortunately most items are out of stock so I wasn’t able to walk in and walk out with a new MacBook."
• "Visited the store today with the intention of buying an Apple Watch. However, I found it strange that it was not possible to try on any of the watches without the bulky security tag attached."
• "They were not giving a refund because the device was purchased more than a month ago."
• "When I arrived they spent 10 minutes verifying the status of my phone and then told me that they didn't have batteries in stock."
• "They can not do anything because we didn`t have an appointment."
• "iStore only sells Apple products. However, not all the staff is familiar with the details of these products."
• "They sold an iphone which had network and connection issues within days."

Staff and Management

Pros:

• "Eesa was Very very helpful and patient as i am not good with technology."
• "Our thanks to Yas for the consideration and attention he put in during our time there."
• "Exceptional customer service. Store staff very professional, knowledgable and happy to help."
• "Many, many thanks to Harry, Aida and Simon for their help when my phone slid into a huge snow bowl on top of a mountain."
• "The customer serviced I received was outstanding. The guys were all super helpful and kept me updated regularly on my repair!"
• "I cannot rate Rehaan from istore Woking highly enough."
• "Absolutely brilliant team at the store yesterday when I went in with a very sick iMac."

Cons:

• "AVOID!!!!! COMPLETE RIP OFF."
• "In reality, I was told I had to book an appointment - which was for three days later."
• "Please please please avoid this place complete rip off I wonder how many people have agreed for work to be done that doesn’t really need doing."
• "They have also disabled the contact form on their website, so I guess this sort of thing happens a lot."
• "Do not waste your time - Got told my istore woking they wouldn't fix my phone unless I paid an obscene amount of money as I wasn't in warranty."
• "Don’t waste your time setting an appointment, just show up early in the day because apparently they couldn’t care less about any sort of prior commitment."
• "Either lied to me or don't know what they're doing..."