The Moby Shop Reviews Summary

Customer Service

Pros:

• "Great service, a good and wide varied stock, whilst you can get some things online for maybe a pound or 2 less, nothing beats actually talking to someone who knows about the products."
• "Been today to get my I phone screen fixed the chap who sorted it out for me was absolutely brilliant."
• "Took my son's IPhone last week and from start to finish the staff were incredibly helpful and friendly."
• "I couldn't be happier with the service I received from my local phone repair shop."
• "You’ll never find another phone repair shop with better customer service! Honest, straightforward communication combined with a heart of gold."
• "I have just seen a post on my Facebook from my own profile thanking the MobyShop for bringing my phone back to 'brand new'."
• "Superb service, from start to finish hopefully for the right reasons will be using THE MOBY SHOP BILSTON again"
• "Fantastic service. Couldn't have gone to anywhere better."

Cons:

• "I was shocked at how overpriced it was. I wonder how people are willing to overpay."
• "Go somewhere else. I brought my laptop for repair due to overheating issues. I explained this and requested a diagnostic with a quote BEFORE any repair works were carried out, for which I paid £10 upfront."
• "This guy is a con artist. He damaged my phone by pretending he could repair the cracked screen."
• "Terrible service. Avoid at all costs. Having mobile phones repaired will affect your warranty so best to use manufacturers official repair service."
• "Needed my screen replace. I chose Moby shop only because when I asked them how long repair will take and if they got my screen in stock. I was told 1-2 days. In the end, it took 10 days!"
• "I am writing this review to help other people not to get conned or ripped off by the moby shop in Bilston Wolverhampton High Street."

Repair Quality and Speed

Pros:

• "Had a screen replace at a decent price included a glass screen protector at no extra cost."
• "A great help at the Moby shop. They had my phone for 24 hours and have managed to get me up and running."
• "The repair itself was lightning fast, and I was handed back my phone with a flourish and a wink."
• "Needed a charge port replacing for my phone, was told it would be ready Saturday 5th August I didn't mind as I was told they'd loan me a phone until mine was repaired."
• "Fantastic place, I got my new phone there today, after my old one took an accidental swim, and I was really happy with how well I was treated."
• "Had to replace the battery on my mobile phone today, so I rang the Moby store in Bilston, the person I spoke to was really helpful."
• "Went in for a replacement charging port for my mobile and couldn't be happier with the service, fantastic staff, very friendly, repaired on the same day and even returned fully charged and given a complimentary screen protector, Amazing!"
• "Absolutely fantastic service. Rang at 10am about having LCD/front & back glass repairing, was given a quote and advised that they were quite busy but could likely squeeze me in that side of the weekend."

Cons:

• "I had to go back day after collecting my phone as the screen was not secured properly. One side was sticking out due to stick tape lost its properties."
• "If you have phone that need a new replace screen avoid this place as they're expensive and quality of work is not there."
• "I've had to come back to the store as it was my own fault. Came to the moby shop to get phone unlocked. Had issues with my handset and email passwords."
• "I dropped and smashed my iPhone screen yesterday. All my work is based off my phone and I need it every day. I called the moby shop this morning and told them my predicament."
• "Been using this store for 3 years. Always very helpful and service is very good. always put the customer first. Just purchased a new Samsung phone and the team at the moby shop helped me set it all up and moved my numbers across too"
• "Had problems with my apple device found a repairs place in codsall Wolverhampton. They couldn’t help me when I made my enquiry over the phone."