Address: 27 Market St, Manchester, M1 1WR, United Kingdom
Phone: +441618328489
Rating: 3.6
based on 93 reviews.
Customer Service
Pros:
"Melana was the wonderful person assigned to manage both my upgrade and that of my husband."
"Awesome service from the arndale staff thanks to Kirkby Pierre Adam Ben junaid faz and cat."
"Jeremiah was great. Very friendly and helpful, with a wealth of knowledge."
"The customer service I received from Saad was honestly one of the best I ever received in any shop."
"Ben & Sash are very helpful customer service team. Both are excellent personnel with great conduct of approach."
"Josh has been a fantastic staff member. Very helpful and supportive."
"I received a warm welcome from a really lovely member of staff called Billie."
Cons:
"Considering you guys are aiming to be best loved brand by 2020 It's surprising you have such a vile person working for you at the Arndale store."
"Extremely unpleasant experience speaking to the manager who was rude and unprofessional."
"Walked right out and won't be back again. Terrible store run by incompetent people."
"Throughout the interaction Omar was rude, condescending and unhelpful."
"Staff here are terrible, including the manager."
"Always try to Avoid this store because of manager doesn’t respect customers and not helpful also long waited after two hours didn’t solved my issues without any help."
"Disgustedly discriminated by Faisal, assistant manager."
Store Experience
Pros:
"They let me charge my phone and we had a nice chat about different contracts."
"The deals are pretty good and cheaper than other companies."
"Really had a good experience at 3 Manchester store. I had no idea what to do with my phone, was so complicated, the problem had to be solved in two days not one! All the time, Josh was fantastic!"
"The shop has a 'Discovery Centre' which Melana booked us into so that all data etc could be transferred from each of our old phones to each of our new phones."
"The store is always well stocked, and it's in a good location."
"The staff were really friendly and attentive."
"Fantastic service from the staff."
Cons:
"I waited for 1 hour just to do something easy like renew my pack."
"Upon PRE ordering the iphone 11 pro at this store I was hoping to have the phone upon release date... Awful service at this store, no apology or compensation + had to pay £55 to early update my contract which would’ve ended by the time I have this phone now."
"I've never felt more humiliated in my life when visiting your store and being called a liar by your staff member."
"Very bad service, the app is a disaster."
"Appalling services! Was going in to upgrade a phone for my son. As soon as I walked in I was only briefly greeted by one member of staff and then only to be neglected for the rest of the 20mins in the store."
"The worst customer service ever. Not because they did not resolve my issue, but because of dismissive, arrogant and bad attitude of the personnel."
"This store is awful. I came in store to upgrade my contract and asked for the note 20 ultra and the galaxy buds live... I was mislead by this store and they have broken the law in doing so."
Product and Contract Information
Pros:
"Later came back as I decided to do an early upgrade and get a new phone instead. I was looked after by Ali who was fantastic at recommending which phone and contract would be the best option for me."
"When I found out that eSIM was available on Three with Pay As You Go, I went to the shop for it."
"Value for money is not always about getting the cheapest deal; it's about the care and aftersales' service you receive as well."
"A mobile phone contract sim with unlimited data for £15 a month is a bargain."
"I'm happy with the phone and the deal I got from the company (Samsung S22 plus latest watch)."
"The advisor, Kirby, was very helpful and knowledgeable. On top of a great service, I was given a choice of gold numbers."
"I had such a great experience in this store today! I have never met such helpful staff, especially the young lady who was training today!"
Cons:
"Be careful! Although service was friendly in store, I found out after that I have been upgraded for my original contract."
"Poor advice. I walked into the shop and enquired about pay as you go sim... Apart from telling the SIM card is free, the staff sent me to pound shop to pay £1 to get a supposedly free sim. So annoy."
"Three's customer service and the company's policy is terrible. REALLY TERRIBLE."
"DO NOT USE THIS SERVICE!!! ALWAYS ADDING EXTRA ON TO YOUR BILLS MY BILL HAS DOUBLED ITS SELF THIS MONTH."
"No help, money being withdrawn from the bank account for no reason and terrible coverage and internet."
"Went into store to buy a sim to use abroad. Was advised to buy the £20 one as abroad the data is limited to 12gb which is fine. Once landed placed the sim in the phone but it would not work."
"I am very unhappy about the service I have received at three... I feel that she deceived me by using my case as a gain to her own benefit in terms of meeting targets and obtaining commission."