Address: 533 Stratford Rd, Birmingham, B11 4LP, United Kingdom
Phone: +441212384576
Rating: 4.4
based on 132 reviews.
Customer Service
Pros:
"This is my first visit to the shop and my feet were swept off the ground by the invaluable first class customer service"
"The guys in the shop gave fantastic customer service and I felt looked after."
"One of the best phone shops I've been to very friendly and helpful will answer any queries."
"Very helpful staff."
"The staff are exceptionally helpful and knowledgeable."
"Lovely shop. 10/10 for customer service. Respectful staff with a lot of manners for their customers."
"Very friendly, helpful staff."
Cons:
"I have had poor experience and will not return or recommend the shop."
"Tried to exchange iPhone 11 pro max for normal iPhone 11 pro and the guy didn’t have a clue what he was talking about."
"Very poor communication also. I don’t know whether I am actually going to get my box earphones and charger once the shop reopens as they are now ignoring me."
"Owner was a bit rude…lack of customer skills"
"bad customer service, they say one thing over the phone then when you confront them they say something else."
"Communication throughout has been pretty rubbish. I've had to keep phoning them for an update and they stopped replying to my text messages."
"Nice friendly staff until you have a problem"
Product Quality
Pros:
"Purchased an iPhone 7, 128GB Grade A condition at an excellent price, well below competitors with warranty included."
"Bought an iPhone 13 Pro with a bargain price and has warranty."
"I recently brought 3 phones of them and they gave me a very cheap offer and also offered me glass screen protectors and cases."
"Bought a Note 8 today brand new. Pleasant and easy transaction... BARGAAAAAAIN PRICE!"
"Amazing customer service, brought a iPhone 12 pro from here, never had an issue."
"Bought a galaxy S7 from here a couple of days ago, in excellent condition for a very reasonable price."
"Just received two Samsung phones for use in the office. Superb condition as described."
Cons:
"Had an iPhone screen repaired.. phone kept going blank after every few hours"
"REFURBISHED HANDSETS THAT TURN OFF AND NEVER TURN BACK ON WITH SCREEN BURN"
"They tell you the phone is brand new when you get to the shop they are not sealed refurbished phones."
"Bought a 6s, was damaged with a missing pin in the headphone jack."
"Absolutely thieves. I bought 2 phones. Told me that it is new. After having bought I checked it. It were used mobile phones."
"They sold me a phone that was supposedly in pristine condition and full working. I bought it trusting the shop, then come home and camera was horrible, screen was burned."
"Liers. Sold me an iphone 5s which they said is in warranty, unlocked and brand new. Neither was in warranty or was unlocked and was cheap refurb."
Price and Value
Pros:
"The prices are always extremely competitive but what really impressed me was the efficiency of order to postage as soon as I had paid."
"Madina shop sells phones with low price then other."
"Bought two mobiles spending 2k. Very happy with the service and saved me near enough £500."
"Just bought a s20 FE cheapest price in Birmingham."
"Best price I found."
"Purchased various phones and Electrical’s from this place.. One of the best and most reasonable prices to be had for any phones."
"Just bought 6th iphone from their shop today! The best prices and amazing service!"
Cons:
"I wouldn't recommend buying from them, as they don't offer refund, plus they sold me a phone that was supposedly in pristine condition and full working."
"1 price on gumtree and another inside the shop? I told the man its priced cheaper on gumtree and he wasn't giving me the gumtree price, what a joke."
"phone not as described and go back to exchange and they charge extortionate amounts to upgrade!"
"demand hundreds more than the price they initially told you they are very professional in ripping people off."
"Listed phone for £375 on facebook marketplace yet called him 2 days after with advert still online and said phone is £400."
"If I could rate a 0 I would horrible store I was given a warranty came back next week and the said my warranty couldn’t be accepted."
"Stay away from this shop, selling dodgy phones, I've reported them to trading standards."
Professionalism and Integrity
Pros:
"Professional and, came across as having a caring attitude and being very attentive."
"Well I have to say, they did a brilliant job on repairing my phone's screen."
"Thank you! I recently purchased a Samsung 8 and I were so pleased with the great service."
"Very honest down to earth guys! Exceptional service highly recommend!"
"Very comprehensive and accurate.. They always give me a good deal especially Zubair."
"Brilliant service. My wife damaged her S9 plus. Most phone shops wanted too much to replace front screen & back. Madina Mobiles offered a reasonable price plus phone was fixed in 30 mins."
"Excellent customer service from the brothers."
Cons:
"I left my device and confirmed that they use genuine parts to which they said yes but only offer warranty for a month. That was suspicious."
"Absolute thieves. Giving mobile phone dealers an absolute bad name. Like to rob customers."
"apparently as I showed another shop they cannot do anything.. guys got aggressive"
"Update the shop owner or their manager stalked me on facebook video called me and tried to bully me into talking down my review."
"VERY UNPROFESSIONAL AND NO PUNCTUALITY AT ALL"
"DO NOT BUY FROM THESE GUYS"
"I'm sure the police are already aware of the assault and have taken it into account."