Madina Mobiles Reviews Summary

Customer Service

Pros:

• "This is my first visit to the shop and my feet were swept off the ground by the invaluable first class customer service"
• "The guys in the shop gave fantastic customer service and I felt looked after."
• "One of the best phone shops I've been to very friendly and helpful will answer any queries."
• "Very helpful staff."
• "The staff are exceptionally helpful and knowledgeable."
• "Lovely shop. 10/10 for customer service. Respectful staff with a lot of manners for their customers."
• "Very friendly, helpful staff."

Cons:

• "I have had poor experience and will not return or recommend the shop."
• "Tried to exchange iPhone 11 pro max for normal iPhone 11 pro and the guy didn’t have a clue what he was talking about."
• "Very poor communication also. I don’t know whether I am actually going to get my box earphones and charger once the shop reopens as they are now ignoring me."
• "Owner was a bit rude…lack of customer skills"
• "bad customer service, they say one thing over the phone then when you confront them they say something else."
• "Communication throughout has been pretty rubbish. I've had to keep phoning them for an update and they stopped replying to my text messages."
• "Nice friendly staff until you have a problem"

Product Quality

Pros:

• "Purchased an iPhone 7, 128GB Grade A condition at an excellent price, well below competitors with warranty included."
• "Bought an iPhone 13 Pro with a bargain price and has warranty."
• "I recently brought 3 phones of them and they gave me a very cheap offer and also offered me glass screen protectors and cases."
• "Bought a Note 8 today brand new. Pleasant and easy transaction... BARGAAAAAAIN PRICE!"
• "Amazing customer service, brought a iPhone 12 pro from here, never had an issue."
• "Bought a galaxy S7 from here a couple of days ago, in excellent condition for a very reasonable price."
• "Just received two Samsung phones for use in the office. Superb condition as described."

Cons:

• "Had an iPhone screen repaired.. phone kept going blank after every few hours"
• "REFURBISHED HANDSETS THAT TURN OFF AND NEVER TURN BACK ON WITH SCREEN BURN"
• "They tell you the phone is brand new when you get to the shop they are not sealed refurbished phones."
• "Bought a 6s, was damaged with a missing pin in the headphone jack."
• "Absolutely thieves. I bought 2 phones. Told me that it is new. After having bought I checked it. It were used mobile phones."
• "They sold me a phone that was supposedly in pristine condition and full working. I bought it trusting the shop, then come home and camera was horrible, screen was burned."
• "Liers. Sold me an iphone 5s which they said is in warranty, unlocked and brand new. Neither was in warranty or was unlocked and was cheap refurb."

Price and Value

Pros:

• "The prices are always extremely competitive but what really impressed me was the efficiency of order to postage as soon as I had paid."
• "Madina shop sells phones with low price then other."
• "Bought two mobiles spending 2k. Very happy with the service and saved me near enough £500."
• "Just bought a s20 FE cheapest price in Birmingham."
• "Best price I found."
• "Purchased various phones and Electrical’s from this place.. One of the best and most reasonable prices to be had for any phones."
• "Just bought 6th iphone from their shop today! The best prices and amazing service!"

Cons:

• "I wouldn't recommend buying from them, as they don't offer refund, plus they sold me a phone that was supposedly in pristine condition and full working."
• "1 price on gumtree and another inside the shop? I told the man its priced cheaper on gumtree and he wasn't giving me the gumtree price, what a joke."
• "phone not as described and go back to exchange and they charge extortionate amounts to upgrade!"
• "demand hundreds more than the price they initially told you they are very professional in ripping people off."
• "Listed phone for £375 on facebook marketplace yet called him 2 days after with advert still online and said phone is £400."
• "If I could rate a 0 I would horrible store I was given a warranty came back next week and the said my warranty couldn’t be accepted."
• "Stay away from this shop, selling dodgy phones, I've reported them to trading standards."

Professionalism and Integrity

Pros:

• "Professional and, came across as having a caring attitude and being very attentive."
• "Well I have to say, they did a brilliant job on repairing my phone's screen."
• "Thank you! I recently purchased a Samsung 8 and I were so pleased with the great service."
• "Very honest down to earth guys! Exceptional service highly recommend!"
• "Very comprehensive and accurate.. They always give me a good deal especially Zubair."
• "Brilliant service. My wife damaged her S9 plus. Most phone shops wanted too much to replace front screen & back. Madina Mobiles offered a reasonable price plus phone was fixed in 30 mins."
• "Excellent customer service from the brothers."

Cons:

• "I left my device and confirmed that they use genuine parts to which they said yes but only offer warranty for a month. That was suspicious."
• "Absolute thieves. Giving mobile phone dealers an absolute bad name. Like to rob customers."
• "apparently as I showed another shop they cannot do anything.. guys got aggressive"
• "Update the shop owner or their manager stalked me on facebook video called me and tried to bully me into talking down my review."
• "VERY UNPROFESSIONAL AND NO PUNCTUALITY AT ALL"
• "DO NOT BUY FROM THESE GUYS"
• "I'm sure the police are already aware of the assault and have taken it into account."