Zizzi - Reading Oracle Reviews Summary

Food Quality

Pros:

• "Food was really good value for money."
• "The food was delicious and the waitress was knowledgeable."
• "Very authentic Italian flavours, and generous portions."
• "Especially my spicy wild boar Rigatoni dish, would come back just for that alone."
• "Food was fantastic pipping hot and very delicious."
• "The most delicious food. I had the three course meal and was very good value for money."
• "Fantastic service and quality authentic food!"
• "Great food. Bad waitress and service."
• "Food was really good, as usual."
• "Food was actually quite good ( I had the chicken and spinach calzone)"
• "Food was tasty and came very quick and hot, as it should be!"
• "The food was amazing melts in your mouth as soon as it goes in."
• "While the food was excellent, the atmosphere was a something of a disappointment."
• "Food was alright, slow service, I wait 40 minutes for starters."
• "Nice restaurant food, the duck gnocchi was delicious."

Cons:

• "It was dry and served with unseasoned vegetables."
• "Food was bland and tasteless, the waitress brought over Parmesan in clingfilm and grated it over our pasta and we found bits of the cling film in our dishes."
• "The worst pasta I’ve ever had, this is an offence to the Italian gastronomy."
• "The quality of the food is compare with the ready to eat meal from a supermarket, even worst."
• "Food was a total disaster."
• "Pasta wasn't Al denté, it was just undercooked."
• "The same lasagne tastes different at two different Zizzis'."
• "TASTELESS portion of pasta (king prawn linguine)."
• "My sons order wasn't on the menu, so we had to start again from a different menu."
• "Everything was fine, until I witnessed one of the cooks open a blue bag (maybe cheese) with his teeth."
• "Food was alright. The restaurant smelt bad."

Service Quality

Pros:

• "Staff were really friendly and helpful."
• "The service was as expected...par excellence."
• "Staff were fabulous, and very friendly."
• "Lovely staff and great quality food, including the FOC pasta crisps."
• "The staff were lovely and were really positive despite their situation they had to deal with."
• "Staff are very friendly and helpful with anything you want."
• "These 5 stars are for a lovely lady named Deborah."
• "The staff however were exceptional."
• "Staff member showing us to the table told us to order via the QR code, but very quickly somebody actually came to take our order in person."
• "Came out tonight for a birthday meal with my family. We come here often for various meals and occasions and I can never fault them."
• "Had very good experience with other ZiZi but this one has a Very slow service."
• "Great food and very honest and helpful staff. I have left my umbrella after nice lunch and came after few days asking if they found it and they did!"
• "DAN THE MAN (STEVENS) at this Zizzis Fantastic waiter, nothing to much for him on his first day back at work, very bubbly and welcoming credit to zizzis."

Cons:

• "Our waiter was not very friendly and was clearing the table before everyone had finished eating."
• "Waitress was rubbish. Got flustered at everything looked like she was going to cry and got most of the stuff wrong."
• "The worst part of my experience was the management and the people behind the till."
• "Waited almost an hour for my food then left."
• "I recently visited this zizzi and despite the food being lovely, the service and atmosphere was below acceptable."
• "The food was really good, but our server Claudio was so bizarre it became rude."
• "The waiter rushed us out, felt like we weren’t wanted at all."
• "One of the worst restaurant experiences I’ve ever had- and I didn’t even eat there."
• "We went for lunch out with family food was ok but the staff were rude."
• "The service is extremely slow. 2 hours for a 2 course meal and having to ask the waitress several times for each course is not very pleasant."
• "I have been here twice and although the food was ok, on both occasions the man who is front of house was rude and unwelcoming."

Atmosphere & Cleanliness

Pros:

• "The restaurant - whilst on the small side - was clean and tidy, and well-presented to guests."
• "Atmosphere was nice and the location was convenient."
• "Wonderful atmosphere and the rosemary & mint tea was beautiful. Customer service was brilliant and friendly staff."
• "Stopped by on a Thursday evening, we originally booked inside, but the host didn't mind us sitting outside, which was really appreciated."
• "The atmosphere is good and even though it was busy, it was calm and peaceful."

Cons:

• "Only slight negative were the stairs were a bit dirty and needed a good sweep."
• "The toilets could also do with a bit of a revamp."
• "However, the service was awful and not friendly."
• "This should rather be a takeaway than a restaurant because there was no service at all."
• "Food was very bland and tasteless, the waitress brought over Parmesan in clingfilm and grated it over our pasta and we found bits of the cling film in our dishes."
• "The music was too loud for somebody to enjoy themselves, and the customers were very talking quite loudly as the tables were too close to each other."
• "The restaurant smelt bad."
• "Clearly empty tables available and the rude waitress outside said we're fully booked and refused to have any further conversation with me."
• "Food was alright. The restaurant smelt bad. Service was poor and slow."