Address: Tothill St, Minster, Ramsgate CT12 4AG, United Kingdom
Phone: +441843820700
Rating: 3.9
based on 176 reviews.
Service
Pros:
"The staff were friendly and polite."
"Our lovely waitress Lauren W made this a perfect evening."
"Our waiter was brilliant throughout our stay and although the place was busy he made feel at home and welcome."
"Really accommodating team, member of staff named James went above and beyond again."
"Staff friendly but only one waiter on duty but he was very good and attentive."
"Severs were attentive."
"The staff were very friendly and welcoming throughout the evening."
Cons:
"Breakfast service... the problem was the waitress."
"Bar staff were hopeless and just looked at us like 'what do you want'."
"Then the waitress disappeared and only one lady seemed to be doing everything."
"Service problem wait for an hour for table."
"Woman on the food counter very rude to customers."
"Waited to be seated as staff busy chatting, eventually had mediocre meal and wanted to order pudding but staff busy chatting so didn’t come to table."
"Waitress more interested in talking to bar maid then serving."
Food Quality
Pros:
"The food has been fantastic today."
"Great food doesn't have to be huge and it simply means you have room for any one of their Amazing desserts."
"Good tasty food and at a good price."
"The food was delicious (I had the fish and chips)."
"Food was lovely. Kids got to choose what they wanted as it's a buffet so less food gets wasted."
"The food was superb. Our desserts deserve a special mention, we both had the Vegan Black Forest Sundae, an absolute winner!"
"The food was excellent."
Cons:
"Really poor food and service here today."
"The food was slow and it had clearly been left out as it was barely warm when it finally arrived."
"Food which was very sub standard, uninspiring and not worthy of a second visit."
"The food was okay but could have been hotter."
"The food was not very nice, dry, cooked, I assume left a while before being brought out and it was very pricey!"
"Some of which had quite obviously been reheated in the microwave as it had gone hard."
"The food was shocking and the portions were like kids portions."
Value for Money
Pros:
"Convenient for people with a budget as well as reasonable on prices and they also do a variety of discounts quite often."
"On our latest visit we managed to eat early and grab the meal deal at £8.99 for two mains."
"For the price it's good value for money, all had pud and drink for under £45."
"Two mains for £8.99 is a winner for me."
"Pricing is reasonable."
"The food was excellent value for money and we will definitely be back."
"Really good value for money."
Cons:
"Nearly £15 to have this served to me."
"The absolute disrespect and the lack of care; will not be coming back."
"Soft drinks overpriced."
"Kids meals were pizza which also seemed microwaved."
"A bit pricey on the menu and drinks side."
"4 sodas cost £10-80."
"It was very pricey!"
Ambiance
Pros:
"A great, family friendly environment with kind and speedy service."
"The atmosphere family friendly and relaxed."
"A nice Table Table restaurant / bar with plenty of seating available."
"Lovely atmosphere and a nice quiet table."
"It's a nice setting inside, cozy."
"The premises are quite new and the decor is good creating a nice cosy atmosphere."
"Smugglers retreat has a pool table with low-level music in the background."
Cons:
"Dead plants in floor pots and hanging baskets welcome you in the entrance."
"The whole place was cold, heating needs to be turn up."
"Exterior of this place is shocking. Lot of work needed to bring it up to an average level."
"Shame the Inn itself is a depressing setting."
"Toilet doors that would not lock and sticky floors."
"Always running out of stuff drilling and hammering repair work being done during lunch."
"We were sat opposite the door to the kitchen and every time it opened all we could see and hear were the chefs messing about."