The Miles Thompson Reviews Summary

App & Service

Pros:

• "Make sure you have the Weatherspoons app downloaded before you come. This will save time."
• "Good to see families here as well and the toilets are clean."
• "Charlie the guy delivering drinks deserves the maddest raise Cos he’s a sick guy, polite and his people skills are on point."
• "This friendliness continued at the bar when ordering."
• "Family friendly with helpful and attentive staff."
• "Staff were quick to serve and very friendly."
• "Our server was attentive and professional, a credit to himself and Weatherspoons."

Cons:

• "Large English breakfast arrived fast but was cold with undercooked food after eating one sausage it was clear things weren’t cooked."
• "Waitress was rude and petty."
• "The Wetherspoon app is useful but still took too long for the food to arrive."
• "During the day there are not enough staff to serve drinks from people using the app!"
• "The service is poor to say the least."
• "Drinks service was a little slow, food service was atrocious."
• "Very slow service and it wasn’t at all busy."

Food Quality

Pros:

• "The food is the normal excellent Wetherspoons that you expect."
• "Food selection is varied and the quality is very good for the price point."
• "Usual good standard of Wetherspoons here with good hot well-priced food."
• "The English breakfast is well cooked and tasty and even the wrap is filling."
• "Food was very nice and they give you a lot of information about kcal and ingredients."
• "Huge pizzas and garlic bread along with chicken strips with 'the best bbq sauce ever' according to my son."
• "Food was really nice and turned up quickly."

Cons:

• "The worse wetherspoons I've ever been to. Had steak and chips which I'm not expecting gourmet food but expecting cheap and cheerful good value food. Instead steak was inedible."
• "Food was poor. Much smaller portions than the standard Weatherspoon sizes."
• "Food was served cold and had to ask for it to be reheated again."
• "Food left under heat and subsequently went dry."
• "Evening meal was awful, dried up cold rice, chewy poppadoms and oily naan bread."
• "Margherita pizza was underwhelming tbh could do with a bit more topping and longer in the oven!"
• "Absolutely disgusting meal. The drinks never showed up until after the food and the pizza never had any cheese on it."

Ambiance & Cleanliness

Pros:

• "One of the larger Wetherspoons I have seen, beautiful decor and a very interesting historical building, with lots of information and photos around the walls explaining it's history, as an old bath house and wash house."
• "Decent sized and decorated 'spoons. In the centre of Kendal and plenty of space to sit and eat."
• "This Wetherspoons is a bit of a tardis it only looks small when you walk in, but it has a large upstairs area."
• "The atmosphere is rustic modern industrial style."
• "Spacious and comfortable old building renovated to high standard with drinks and food at low cost for good quality."
• "Nicely decorated festively."
• "Lovely cosy fire at far end of the pub."

Cons:

• "Tables left uncleared."
• "Been in Wetherspoons all over the UK. This is the worst state I've seen one in."
• "Toilet is modern but the handful of times I've been there it was disgusting."
• "The stairway hand rail was so sticky, as were the tables."
• "Glasses and plates everywhere."
• "Outside there was broken glass on the steps, and cigarette ends everywhere."
• "Toilets like derelict filthy fitting ripped off walls and looks like it's never been cleaned since it opened."

Staff & Management

Pros:

• "All staff we had contact with you were polite & efficient."
• "The staff though are really friendly. Especially the waiters who put effort into their service."
• "Everyone was friendly he just went out his way extra for me."
• "Staff were great, polite and efficient."
• "Very friendly staff."
• "The staff were friendly."
• "Staff were really friendly and helpful."

Cons:

• "The lady stated we couldn’t and told us that she was the duty manager and that she would rather sit different customers that would definitely spend more money than us."
• "Above this the staff are not exactly pleasant when you have an issue and prefer to ignore you rather than do anything."
• "The manager had an attitude too."
• "The members of staff were also unpleasent."
• "The service was awful. Tables are left dirty for ages, the bar staff take forever to pour 2 drinks."
• "Service was shocking waitresses just threw the menus at us."
• "The staff just didn't want to know."

Value & Pricing

Pros:

• "I'd would happily pay a bit more if it was hot but where else can you get a full English at 8am on a Sunday morning so I'm not complaining."
• "Pay and display car park nearby in Booth's supermarket."
• "Good honest food and beverages always as std at the miles Thompson."
• "The food was excellent and the service was brilliant."
• "A wide range of beers at excellent prices."
• "Usual wetherspoons, wide range of drinks at very cheap prices, typical pub menu and exceptionally good fish and chips all at a very reasonable cost."
• "Your usual Wetherspoons fayre, decent menu at excellent prices and same with the beers."

Cons:

• "This place is the king of disappointment and 'meh'."
• "Restaurant & Bar, serving fairly reasonably priced pretty basic meals. Sadly it's not really got much ambiance due to the layout of the place,& the lighting."
• "We’ll stay away now until they get better staff and figure out how to actually serve the food on their menu."
• "Prices have certainly risen in the last year, but still good value compared to other pubs."
• "Paid parking is available directly behind the pub, though access is through a ginnel on a one-way street around the corner."
• "This was a fantastic pub to go drinking at, with a stylish counter particularly for Halloween!"
• "It's ok, bit bright, needs better mood lighting in my opinion, but they need to have better food stocks to ensure they can offer this to the end of the day because whenever they have an offer on a particular dish it is always 'sold out' this happens every time i go (early to mid evening)."