Haringey Council Reviews Summary

Customer Service

Pros:

• "Eventually today I got through today to someone via the general enquiries option, who transferred me to her manager Deborah. She was so helpful and set me up over the phone with everything I needed."
• "Just had a 25 minute phone call with an incredibly kind and diligent employee who went by the name of Michael."
• "In the end, I clarified the issue with them and the lady on phone was slightly impolite but she made everything very clear and it was helpful at least!"
• "I had the pleasure of being out through to a gentleman named Tim who was very, very helpful and managed to sort out my permit within the same day!"
• "Also everytime I spoke with any officer, they've been really helpful and polite! I'm very happy with the council."
• "Spoke to a wonderful gentleman regarding parking permits, had to pinch myself because as a rule services in London are never that personable and helpful."
• "Thank you Deborah!"

Cons:

• "You can wait on the phone for more than an hour only to be disconnected as soon as someone answers."
• "Honestly the phone staff are shocking, they know nothing about anything."
• "You will be lucky to speak to an actual human."
• "Called this morning got through to a lady at the first response team she said she was putting me through to safeguarding and then cut me off."
• "The staff who work there should be supervised asap."
• "Phones lines hang up on every option automatically and website doesn't work when selecting the council tax area."
• "Absolutely disgusting customer service. Waited 50 minutes to talk to an adviser."

Online Services & Communication

Pros:

• "It's great to hear you are looking to improve your service and allow for e-permits."
• "I gave up trying to contact Haringey Council by phone when I needed to. Have done so in the past, ending with a huge phone bill without being able to speak to a human. In the mean time, whoever runs their Twitter account, has been thoroughly and diligently getting back to me which is quite a progress."
• "Update: I managed to get through and talked to an extremely helpful lady, who tried to sort this out for me."
• "I was pleasantly surprised and was emailed the next day by Veolia and a Haringey council team member (Claire)."
• "I am impressed by the fact that the most of the posted comments have a response."
• "They mailed me an application form the next day."
• "Reported dumped rubbish outside my new rented accommodation around 11pm on a Sunday evening and the waste was quickly removed the following morning (on a Bank Holiday Monday)."

Cons:

• "Paid for residents permit and received no receipt or email confirming."
• "Public services are a shambles, streets are a mess, no business support after road closures."
• "Once you make an appeal you can't respond to their 'evidence'. The appeal just stops there."
• "The worst service. they remove the bin containers every two weeks or less."
• "Awful. I ordered a parking permit 2 weeks ago and have received no confirmation, receipt or update."
• "You can't ask a simple question."
• "The staff are also very rude!!!!!"

Financial & Administrative Issues

Pros:

• "If we hadn't caught and contacted, the council was just keeping our money."
• "We have been given a FPN for fly tipping outside our own house, which we have never ever done."
• "This excellent review is only for the REGISTRARS working in the WEDDING DEPARTMENT, not for the council which is generally pretty poor."
• "Made our special day even more special! Thank You! The registrar was a really friendly polite nice lady."
• "My partner and I had our Civil Ceremony here nearly 2 years ago now. Staff didn't know how much to help! Very friendly and courteous."
• "I just want to say a massive thanks to Jonathan, the Local Land Charges Manager, who helped me resolve an issue with a delayed local property search."
• "Received my paper vouchers within two days."