IKEA Reviews Summary

Store Layout & Accessibility

Pros:

• "This store is easily accessible off the motorway, I had no problem finding a parking space."
• "Very easy to get to with plenty of parking."
• "I find this store well laid out."
• "Typical IKEA store full of household items that are necessary to furnish a home without breaking the bank."
• "IKEA is a beacon of accessible design, seamlessly blending Swedish aesthetics with practicality."
• "Such a great store, I love the way it's laid out."
• "Large spaces and lots of items to browse."

Cons:

• "It's tacky, out of date, low stock levels, often overpriced."
• "It’s so confusing trying to find specific items now and the removal of fast shortcuts."
• "Why do they make to walk all the way round the market place even though I knew exactly where and what item I was picking up from the warehouse."
• "Every time we've been recently there seems to be less and less to catch your eye."
• "The store was so crowded that it was not possible to proceed at more than a slow walk."
• "Not the nicest IKEA to visit. The entrance is a little uninviting."
• "Store keeps changing layouts which is confusing."

Customer Service & Staff

Pros:

• "Fantastic assistance by the ‘trolley’ man."
• "The staff seemed helpful when you could find them."
• "Staff were helpful and friendly."
• "The staff that I interacted with were very polite and friendly."
• "Very helpful staff and polite."
• "The staff were very friendly and helpful."
• "The staff alway seen helpful."

Cons:

• "The cafe experience was frankly terrible."
• "We stumbled upon Fay the girl who seemed very nice but in the complaint about the £ 5 item she treated us very rude!"
• "ABSOLUTELY TERRIBLE. After making it around the store finally got the end to pay, despite being surround by 5 staff members I was shoved on a self service till."
• "The worst customer service. Most ridiculous return policy."
• "Absolutely aweful customer service."
• "Also we went to restaurant and staff where miserable to service."
• "All desks devoid of a member of staff."

Food & Cafe

Pros:

• "Food was good. Hassle back potatoes were flavourless, on the other hand, the mash was excellent."
• "The canteen staff really deserve more credit, the food is always good, the area clean."
• "The Swedish meatballs are very tasty."
• "Food is very nice and very cheap."
• "The cafe is great value, you will find something useful to buy and it is normally a good price."
• "Their Meatballs and Chips are just gorgeous..!!"
• "The restaurant is great value and I don't think we can visit without an 85p hotdog."

Cons:

• "Shocked by IKEA as they are normally amazing. Crazy today at lunch time in the cafe."
• "Sadly gone down a little since my last visit...breakfast was missing tomatoes as the staff had very little prepared."
• "What's happened to the food? Visited today, no cold food selection in restaurant."
• "The rating is for the meatballs, chips and gravy...wow very disappointed how they have let the quality slip."
• "Lifts out of order in the car park, restaurant filthy with dirty tables, food on the floor, used trays piled high."
• "The food was a mixture of tepid and cold."
• "Had lunch there on Sunday. Omg disgusting. Chips ....COLD. Fish...vile."

Pricing & Stock

Pros:

• "They always seem to have everything in stock for furniture and accessories."
• "Excellent Visit.. Again.."
• "Everything you need yes, clever designs of furniture and odd bits."
• "Some really great home accessories at affordable prices."
• "Everything you need to furnish your home and more."
• "Excellent store with huge range of products for the home."
• "Brilliant store. All you could ever want, at a good quality and price to match."

Cons:

• "Please DO NOT DO NOT ORDER KITCHEN FROM THEM!! go to wickes, howdens just anyone else but not ikea."
• "We found the Janinge stool priced at £115 on the ticket in the showroom and liked it. When we made our order at the information desk the price came up as £120."
• "7 years since my last visit and it's just the same only more expensive."
• "Visited today for the first time in years. Our house is full of IKEA stuff as we always rated its value for money but today was such a shock - prices so much higher."
• "So so much stuff was out of stock. We came for a new bed and every single double bed we looked at was out of stock, also out of stock online."
• "Unfortunately a few smaller products were out of stock and have been for the last couple of visits."
• "The only other downfall is that the stock on the website doesn't seem to be reflected accurately from a 'live' perspective."