Queensmith | Lab Grown Diamonds Reviews Summary

Customer Service

Pros:

• "The whole experience was absolutely flawless."
• "The whole experience from beginning to end was brilliant."
• "Queensmith is the perfect example of how to do customer service."
• "Very highly recommended!"
• "Excellent service from start to finish."
• "Amazing customer service throughout."
• "The company exudes par excellence from start to finish."

Cons:

• "The only reason I don't give it 5 stars is because there were no follow up emails or confirmation of deposit etc. Despite chasing 4 times over the course of the 4 week production time."

Product Quality

Pros:

• "The ring itself is a 2.7 ct, claw set, full eternity band and is absolutely gorgeous and competitively priced! It screams quality and sparkles like its on fire - we love it."
• "The ring really is designed to such a high standard and although the usual turnaround time can take up to 4 weeks they managed to accommodate our order and have the ring ready before Christmas which was very much appreciated."
• "All diamonds come with GIA certification for extra peace of mind."
• "The look and style of my ring is amazing, such professional and detailed work, everyone compliments it!"
• "The ring is more beautiful than I imagined!"
• "The quality is excellent - and most importantly, it passed the ultimate test: she said yes!"
• "The craftsmanship is stunning and the diamonds - well, they REALLY sparkle, I was so happy I didn't want to take it off!"

Cons:

• "Ring band prices are slightly expensive and diamond prices are competitive, but the experience, information and nature of the store made up for this in my opinion."

Staff and Service

Pros:

• "SJ was brilliant from the moment we first started talking, she went above and beyond at all times and felt more like a friend."
• "Jack Cherry and the team were awesome from the beginning till the end. Extremely patient and very accomodating through the entire process."
• "Everyone is super friendly and knowledgeable and their rings are stunning."
• "Sarah-Jane (SJ) was a huge help in choosing our wedding bands."
• "Friendly, helpful staff (particular thank you to Brett, who was fantastic), very fairly-priced beautiful rings in lovely surroundings."
• "Jo was a real joy to deal with mixing knowledge and empathy, and a real interest in such a special moment for us."
• "I am the new proud owner of an absolutely stunning bespoke engagement ring from Queensmith, and I am truly in awe of just how gorgeous it is."

Cons:

• "No cons mentioned."

Value and Pricing

Pros:

• "We were concerned this maybe a little too pricey as the all round presentation is fantastic but we needn’t have worried, it can all be tailored to budget and was even better than all the others before."
• "An absolute pleasure to visit, and also the prices were extremely reasonable, compared to other larger stores we had previously visited."
• "Queensmith's pricing is very reasonable and 100% transparent."
• "They also had the best pricing for the quality of the gem that I bought."
• "Prices were comparable if not cheaper to others we went to."
• "Rings turned out fantastic, and engraving was a very nice touch. Competitive pricing."
• "I would highly recommend Hearts or they're sister shop Queensmith next door."

Cons:

• "No cons mentioned."