Address: 27 Clements Ln, London, EC4N 7AE, United Kingdom
Phone: +442031264915
Rating: 4.9
based on 440 reviews.
Customer Service
Pros:
"Michelle Evans specifically looked after me with her helpful approach and great suggestions."
"It was a pleasure to communicate with Juliet from start to finish."
"Fantastic customer service and products!"
"Absolutely fantastic customer service from start to finish!"
"Amazing service throughout the selection and buying process from start to finish."
"The communication throughout was flawless, answering all my queries and questions promptly and providing clear and concise updates on the making and delivery of the ring."
"Everyone at Taylor & Hart was amazing with me."
Cons:
"The only slight issue occurred when the ring didn’t fit."
"One of the side stones fell out recently."
"The only issue we had was I managed to specify three sizes too big."
"However, I purchased my ring on 31st March and 10 weeks later I still haven't received it."
"At no point during this process did they admit fault or apologise."
"A complete disaster - I would not recommend."
"Feel terrible to be posting this but genuinely had a terrible experience shopping here recently! Ordered a ring with a certain colour of stone, only to receive it and for it not to be what I had chosen, customer service isn’t the best either."
Product Quality
Pros:
"The ring - quality and design is amazing!"
"The quality of the ring and the stones was excellent."
"Great quality and the Mrs absolutely loves the ring."
"The ring is beautiful, made from really high quality (yet sustainable materials - something that really mattered to my fiancée) - we’re delighted with it, and Taylor & Hart."
"The ring itself is gorgeous, but their communication and their efforts to ensure traceability and ethical standards really set them apart from other jewellers I had visited."
"The ring was extremely unique and gorgeous."
"It is absolutely beautiful and high quality."
Cons:
"I have instead had to take my ring to another local jewellers who have said that the clasps are not fit for purpose and the band is too thin to stand the test of time."
"The engagement ring I purchased broke (central stone fell out) within 15 months from just occasional wear (dinner parties etc)."
"However, fast forward 18 months, we are now married and only three weeks later my ring misshaped and two diamonds on the band fell out."
"Considering the amount I paid could have purchased a car, I would have expected the craftsmanship to have been far higher than it was."
"They sent it back in a cardboard box, with no foam or internal protection."
"T&H pretty much did nothing but inspect it, say it wasn't covered under warranty and that it would cost £1000 to repair it."
Design and Customization
Pros:
"The bands were bespoke, with custom cut gemstones - which is a big differentiating factor for T&H as not every jeweller is able to provide that and they delivered on their promise!"
"We explored the option of a custom design and within a few days I was able to view a 3D render of the custom design."
"The final ring she designed was incredible- it receives comments each time we are out."
"Chose Taylor & Hart for my engagement ring as they have lab grown diamonds, but also the level of customisation you get unlike high street jewellers."
"The ring that we received was exactly how what we were hoping it would be, if not better!"
"We worked together for a number of weeks getting the design right and tinkering with it until we landed on the perfect one."
"Our designer Harriet Morris made sure that the ring was unique but still very gorgeous."
Cons:
"While certain steps did take a long time, this is to be expected when engaged in this type of process when we asked for the level of customization we did."
"One phone call and a few days later, a design was presented which wasn't quite what I had in mind, but they explained all of the limitations and constraints."
"Once I had placed the order I felt a bit in the dark as didn’t get many updates on how the crafting process was going."
"What was frustrating was the constant chasing to find out progress updates, what the next steps were and trying to coordinate picking up/dropping off the ring."
"The four weeks between placing the order and the delivery date were a bit hazy, and there weren't any updates from the workshop."
"My original delivery was delayed by a few days."
"I am contacted by a different member of the aftersales team every time I get a reply."
Delivery and Packaging
Pros:
"The ring arrived exactly on the day the shipping said it would, which was good as we were flying on holiday two days later!"
"The ring was delivered on time and securely."
"The packaging was beautiful too with the smaller ring box being housed in a larger and impressive presentation box which is a nice touch."
"Fantastic pricing, and delivered on time with updates as they went along."
"I was kept updated and most importantly the ring arrived on the exact agreed date!!"
"The ring was securely delivered after being custom made a few weeks later (bang on the date of their original estimate), and it arrived beautifully packaged."
"Had a perfect experience with Taylor & Heart, my partner's ring was delivered right when they said it would be which meant I had it in time for my holiday and the proposal."
Cons:
"Two weeks later I received an email to say that my ring would be delayed by another day."
"There were some delays in getting the ring delivered to us, but these were communicated to us."
"It arrived on 28th April and it was far too big (to the point where it was falling off when I shook my hand)."