Stephen Einhorn Reviews Summary

Product Quality

Pros:

• "Overall, we are so pleased with the quality of the service at Stephen Einhorn that we are going back to them to get the wedding ring!"
• "Their packaging, like their jewellery, is stylish and beautiful, but completely unostentatious."
• "I keep coming back to Stephen Einhorn because their pieces are fantastic, original and so very well made."
• "The ring is impeccable, extremely elegant and unique, I instantly fell in love with it."
• "The bumblebee charm is beautiful, so solid and yet so dainty and always attracts positive comments when I wear it."
• "I purchased a geo wedding ring earlier this year, it is excellent; high quality, unique and robust."
• "Firstly the product is superb and the craftsmanship is spectacular."

Cons:

• "It is somewhat pricey but well worth it as it is very special and of excellent quality."

Customer Service

Pros:

• "Ongoing communication was superb, even after the order was placed!"
• "Charming and knowledgable assistance in store."
• "Fantastic after sales service from helpful and friendly people."
• "Stephen and the team were personable, friendly and had the most impeccable customer service!"
• "The experience I had using Stephen Einhorn's bespoke service was nothing short of magical."
• "The service and communication from the staff was absolutely spot on as well."
• "The customer service offered by Lorenzo was exceptional."

Cons:

• "After wearing it 24/7 for over 2 years the leather separated from the clasp. Happily the workshop agreed to repair it for me."

Design & Uniqueness

Pros:

• "Their designs are awesome and not your usual local jewelry store limited options."
• "Everybody in general likes a little something of their own, something different, something bespoke, something exclusive."
• "I sent in a very rough sketch of what I needed and they produced a really strong design out of it."
• "Design, materials and customer service are all to an extremely high standard."
• "If you want exclusivity, Quality in product and service, then there is only One Stephen Einhorn."
• "The jewellery here is absolutely gorgeous - there is something here for everyone regardless of your style."
• "If you're on the lookout for something special and unique which is not 'off the shelves' make sure to pay them a visit."

Cons:

• "The only problem is *whispering* she's never bought me anything from the collection, despite several heavy hints!"

Delivery & Packaging

Pros:

• "The ring arrived on time, well packed and presented, and is a small masterpiece."
• "I ordered a bee lepel pin for my husband for our 31st wedding anniversary and they rushed the order so it was delivered on time."
• "Arrived quickly and beautifully wrapped."
• "The earrings arrived quickly, securely and beautifully packaged."
• "Arrived in a lovely package, well presented."
• "My gift has arrived when they said it would, and is ready for Christmas Day."
• "My Silver charm arrived today with wool inserts to maintain the quality of the Silver."

Cons:

• "No cons were mentioned regarding delivery & packaging."