Nusa Dua Reviews Summary

Food Quality

Pros:

• "Brilliant hotpot! I would highly recommend the Laksa soup base as it was the best soup I’ve ever had and is now a personal favourite."
• "Loved their beef rendang dish, slow cooked beef in an amazing think sauce, highly recommended."
• "The food was really fresh and plentiful, especially the sate chicken skewers were very crispy and tender."
• "The coconut rice tasted great, like it had actually been cooked properly and not with coconut flakes sprinkled on top."
• "Authentic Indonesian cuisine, exactly like the flavours I remember when I had in Jakarta."
• "The food was amazingly tasty, very rich in taste and the portions were huge and full of big chunks of tasty meat."
• "Delicious Mee Bakso and many more."

Cons:

• "The peanut sauce has zero flavour."
• "Everything in fact, had zero flavour except for my Indian rendang."
• "Rendang isn't rendang, more like watered down stewed curry with mini sliced beef with lots of fat."
• "The fried rice itself was not nearly as overcooked as the shrimp and chicken, but it was on the dry side and just not very good."
• "The food was prepared so poorly that I could not even finish half of it."
• "The food it self was quite ok. The dessert, even trying second time was bed. Dry and an horrible taste."
• "The food tasted as though it was previously frozen and wasn't all hot."

Service

Pros:

• "Service is friendly and never had bad experience with it so far."
• "Service was amazing and our waitress really took the time to break everything down to us so we understood."
• "The staff were very professional and very warm and friendly and were unfazed by the orders and requests by such a large group."
• "Attentive and friendly service."
• "Despite a lot of the complaints online the initial services was very good. We literally had 2-3 waiters checking on us throughout our meal."
• "Very friendly service and the dishes introduced by the waitress are really good."
• "The service was very good."

Cons:

• "The waiter/waitress kept hovering over the table which was uncomfortable."
• "The service was absolutely horrid."
• "It seemed like the staff ignoring the customers."
• "Awfully rude people, who demanded we pay a service charge as we wanted to pay on card."
• "The guy who works in the front has his AirPods in the whole day, doesn’t greet you or talk to you at all."
• "The customer service from the waitress was ridiculously rude."
• "The service we had received was very rude and not worth it."

Authenticity

Pros:

• "Flavours were great and reminded me of food when I visited Indonesia."
• "came here for the indonesian food. as an indonesian myself, i can say this place is amazing! the food was good, it was a nice place if you want to try lots of different dishes."
• "Indonesian restaurant with authentic Indonesian food."
• "This Indonesian restaurant is an experience of its own as it offers, in addition to a traditional menu, an Indonesian style 'hot pot'."
• "I have definitely enjoyed the food, I do really believe is authentic cuisine as I haven't tried most of the food before, and I usually eat lots of Asian food."
• "Authentic Indonesian cuisine, exactly like the flavours I remember when I had in Jakarta."
• "Foodwise, spices seemed authentic and tasty."

Cons:

• "Ordered a nasi padang and a nasi goreng. The dishes were nothing close to Indonesian flavours."
• "This place is not authentic at all, run by Chinese not Indonesian. That explains."
• "Both dishes that came were nothing close to the actual Indonesian dish."
• "The food is not even close to Indonesian food and so overpriced for what you have."
• "It looked and tastes more like Chinese food."
• "This is NOT an Indonesian restaurant, it is Indo-China with the main emphasis on the China part."
• "The worst Indonesian food I ever tasted. This is truly embarrassing for us Indonesians."

Price

Pros:

• "Don’t know why not many local know this place but the hot pot here is the no1 in my mind, in the uk. Soooo amazing soup and so good price."
• "£26.80 per person for an all-you-can eat hotpot buffet was a great deal."
• "The prices are reasonable and the portions were generous for 2."
• "Prices are reasonable."
• "They have got the most various hot pot base in London I think! And the base also tastes very good!"
• "Very good value hotpot and the service was very kind and swift."
• "The food was very tasty and the service was prompt."

Cons:

• "The price is expensive for non authentic food and they put a service charge automatically."
• "Food was average and pricey."
• "The price was different to the pricelist outside the restaurant, it's expensive."
• "£40 for a beef dish, a lamb dish, 2 boiled rice and 2 cokes!"
• "It is such a rip off and waste of money here!"
• "Disappointing food for the price."
• "I strongly advise avoiding this restaurant due to the high prices and disappointing food."

Cleanliness

Pros:

• "Staff was nice, cleanliness is ok."
• "Restaurant is generally well kept."
• "Nice relaxed atmosphere. More suited for a group of friends rather than on a date as the downlighting wasn’t very flattering."

Cons:

• "Toilet was a mess specially the dryer with mould in it."
• "The toilets here needs some cleaning and maintenance as rightly pointed out in one of the reviews here."
• "Taps were out of order and the toilets were so dirty."
• "Oh, I've never seen a hand dryer as disgusting as that one in their toilets."
• "The toilet was absolutely horrible."
• "There's stuff growing on it I've never even imagined would grow on a hand dryer."
• "Not a very hygienic place, because the waitress was touching plates with raw meat/fish and then without washing her hands touched plates to serve cooked food!"

Atmosphere

Pros:

• "Fine dining restaurant with good decor."
• "The hall is spacious with basement hall as well."
• "Random visit to Nusa Dua after feeling hungry and it wasn't a disappointment!"

Cons:

• "Atmosphere isn't the greatest and service just okay."
• "The place feels a bit outdated needs a revamp."
• "It’s rare to eat such delicious food in London, our family of five took the kids there twice last week and this afternoon again."
• "I wouldn't recommend this restaurant to anyone coming to London or living here."
• "BEWAREEEEE!!!!!!!!!! Don’t even be close to this place, you’ll absolutely regret even entering!!!!!!!!!!!!!"
• "In terms of customer service, it's really cramped in the restaurant and they came up to me 3 times within 1 min to ask what I wanted to order?? Very rushed and felt stressed being there."
• "I wouldn’t even recommend coming here for the food, minus the awful customer service; you’re better off going elsewhere."