iSmash Reviews Summary

Customer Service

Pros:

• "Quick and knowledgeable service – highly recommended!"
• "Within seconds the guy did it and got me live again, I offered to pay and he said that was fine."
• "Joshua booked me in, replaced my screen and I was on my train home in less than 45 minutes!"
• "My phone wasn’t working and within 2 seconds he fixed it like it was magic, he was so polite and funny."

Cons:

• "Not only did the service center fail to fix my phone's battery issue, but they also managed to damage my phone in the process."
• "When I got the phone they said they didn't run the tests because I didn't give them my password."
• "Couldn't find my booking until I proved I had one, seemed angry that I had a Samsung."

Repair Quality

Pros:

• "For the past week, the battery life has been amazing. It's like a new phone but 10% of the price."
• "Abu easily fixed my phone and solved the problem. It was a super quick fix."
• "Had a screen, back glass and battery repair. Repair was completed same day."
• "Got my screen replaced very quick, I can’t remember the gentleman’s name but it’s the one that has a hand tattoo."

Cons:

• "My phone's display was also damaged during the process. The lack of competence was evident."
• "Paid for an iPad mini battery replacement and received a bricked device back - totally non-functional."
• "Went to change the glass at one of the rear cameras of my iPhone pro and the camera glass was falling off the phone!"
• "3 weeks after bringing in our laptop for repair, it turns out there's no stock for the parts required."

Pricing

Pros:

• "I paid a reasonable price for the battery swap."
• "The price was reasonable considering this store is in Central London."

Cons:

• "Their website says 2-4 hours, then when I went there they said 24-48 hours to fix the screen, even though they had the parts ready."
• "Expensive and time consuming, they said device would be ready by 230 latest, ended up not being ready until 4. £290 for a new screen."
• "In your website it shows just one option for iPhone 11 Pro Max screen replacement for 119£... in the branch they are saying that the option I choose is not so good and is one more option for 189 £."

Professionalism

Pros:

• "They even explained the risks to me before starting."
• "Big thank you and compliment to the London Bridge team, giving swift, fab. service for Mac Book Pro battery change done."
• "Adnan was clearly overworked with customers dropping in all the time and mending the devices that were already there."

Cons:

• "Throughout this visit, I continued to experience condescending treatment from the staff, as if my concerns were unworthy of their attention."
• "They then texted my partner, saying they had found it behind a drawer. I went again to collect it, and they merely apologised for all of this."
• "Terrible customer service. Went in to check if they can service my laptop and the men in there ignored me at first."