Swan Inn Amersham Reviews Summary

Decor and Atmosphere

Pros:

• "A beautiful pub with nice decor."
• "Good decor and nice niches for tables to get a bit of privacy whilst enjoying being out."
• "First impression of the bar was very welcoming and has good decor we moved into the dining room that was when it started to go downhill."
• "Great pub lovely interiors received a warm welcome."
• "Food and atmosphere was lovely."
• "The main restaurant atmosphere was really nice."
• "Really great outside area which would be lovely to sit outside in the summer."

Cons:

• "However, we asked for the music to be turned down a bit because it was quite distracting and when we asked the female manager she was quite rude to us."
• "Also the place was boiling! It was like eating in the sauna."
• "May have been due to mid week lunchtime being quiet, but no atmosphere here."
• "The main restaurant atmosphere was really nice, but I am afraid my rating is lower due to the disgusting condition of the toilets."
• "It was a pleasant environment and well away from the loud music which was being played in the area near the bar."
• "Sadly we were there on the same night as a very loud, very drunk family party. Despite having a small child with them the language was foul."

Service

Pros:

• "Staff are helpful and friendly."
• "Welcoming and attentive staff, with covid safe procedures in place."
• "The staff were extremely friendly and accommodating from the moment we booked until we were the last to leave on the night."
• "Pleasant and efficient staff. Unhurried but timely service."
• "Sally our server was attentive, friendly and professional. She went above and beyond."
• "Special mention to our server Alex who was super friendly, attentive and made us feel very welcome."
• "Our waitress was Sally - she was diligent and attentive and went over and above to make our night out even better."

Cons:

• "Unfortunately the service was very bad and the waitress and waitor decided to have a disagreement in front of all of us."
• "Staff were friendly but service was slow."
• "Then the waitress came to our table to tell us one of our meals wasn't available. Ridiculous!!"
• "Disgusting customer service."
• "The waitress was very aggressive and talked over us abruptly whilst ordering/paying."
• "One member of staff who served our desserts was so miserable it was uncomfortable."
• "An incredibly unpleasant/aggressive encounter with the red haired lady behind the bar who was unhelpful and in general extremely rude: no customer service skills whatsoever and would put me off from going back."

Food Quality

Pros:

• "The food is delicious."
• "My fish and chips were the best I've enjoyed in a long time, featuring super thin and crispy batter."
• "Excellent food, large portions."
• "Gorgeous food. Bloody great choices and tasted fantastic."
• "Food was delicious a good varied menu which also catered for one of our friends who is vegetarian."
• "The food was excellent - really tasty and well presented, a nice menu, including a separate vegan menu."
• "The fish and chips was very tasty and a treat for me."