McDonald's Reviews Summary

Cleanliness

Pros:

• "The environment is always busy but clean, well done to the team responsible for cleaning!"
• "Clean and organised after Covid break. Take away available, deliveries too... Food was really hot even after walking to a suitable location to eat it."
• "A surprisingly clean, tidy and smart looking Macdonalds!"
• "Its very clean and there are lots of places to order your food. It's a great place for a children's birthday party and there are a good amount of seats."
• "The one service staff that kept the sitting area clean really did his best."

Cons:

• "Rubbish all over the floor."
• "There was many flies in the establishment and the counter was dirty and looked liked it has not been cleaned throughly."
• "High chair hadn't been cleaned or the table we sat at."
• "The sitting area to sit in was disgusting, food on the floor & tables."
• "This McDonald's always looked and felt like a dump... None of the tablets work the place is not very clean and its falling apart."
• "There was Food all over floor."

Service

Pros:

• "Food was brought to my table hot and within a reasonable time frame."
• "The staff were working hard and were polite and efficient."
• "However we had a noticeable good experience thanks to Sky, which promptly approaced us to assist me when looking for a table to settle with the pram and also cleaned nicely the area to allow us dining at that table."
• "Staff are extremely polite."
• "The girl in front was very helpful, polite and nice, I believe she's new and deserves a praise (Sunday evening March 26th)."
• "Good McDonald's with these really nice machines for ordering, really useful for those who are more socially awkward like me and better than queuing up."

Cons:

• "This McDonald’s Needs Some Serious Help In Regards To Staff And Delivery Time."
• "They forgot to put the sauces with the order. Gave the wrong drink."
• "Worst customer service on Saturday evening manager was rude and the lady trying to be big head as she knows everything."
• "The manager had no control, the security guard was just sitting on his backside watching his phone."
• "awful management. managers aren’t doing anything in store to speed up service or ensure proper procedures."
• "Staff looked completely unmotivated."
• "Customer service skills from staff was Zero, lucky if I got a smile & there was no please or thank you."

Order Accuracy and Wait Time

Pros:

• "Good service and fast, some of the comments reviews on here are not true like the one say tabs don't work and unclean this is a food shop not an Internet cafe so if the tabs don't work fine use your smartphone as they have free WiFi which works all the time."
• "As it's McDonald's you can always rely on the taste to be the same whichever branch you visit."
• "Food is pretty good."

Cons:

• "I Had To Warm Mine Up In Microwave With Is Just Nasty After You Do That And Everyone Knows It."
• "This is meant to be fast food. I used the self checkout screen and waited...... And waited."
• "I ordered my food at 6.21pm to be precise, and I was still waiting at 6.50pm!!!"
• "Worst McDs I've been to. Waiting time so long."
• "Absolutely ridiculous service always when I come in here they always mess up my order my food is cold and I always wait 10-15 mintues for my food."
• "asked for medium fried and got less then a small portion of fries ordered 9 nuggets got 8."
• "The food came out cold."