Shake Shack Covent Garden Reviews Summary

Food Quality

Pros:

• "Great food, very much lived up to the hype."
• "Consistently good food and relatively quick preparation (as you'd expect)."
• "The meat was juicy and flavorful, and the toppings were fresh and delicious."
• "The cheeseburger with the lovely smokey bacon was pure bliss."
• "The burgers are fresh and tasty."
• "Their burgers are just perfect patties, soft brioche and classic American cheese."
• "Incredible burgers. The signature smash patty lives up to the legacy with its crispy outer crust and juicy middle."

Cons:

• "I thought 2 burgers, one portion of chips and 2 shakes for £30 this'll be nice. Very below average."
• "Our burgers were cold and tasteless. Fries were cold like cardboard."
• "The burger was tasty but lukewarm like the fries, which didn’t taste very fresh."
• "The burger patty was squished so much it was dry and tasted like cardboard."
• "Burger was terrible. Patties dry and burger bun too small."
• "The burgers are okay but could do with more filling and the fries are quite flat."
• "The quality has been going down - the burgers no longer have that clean fresh taste to them but are starting to get that greasy - old oil taste to them."

Value for Money

Pros:

• "For all the vegans out there- HIGHLY RECOMMEND!"
• "Pricing is pretty good for London."
• "Prices are reasonable too considering location."
• "If you're a student you can also benefit from a Buy One Get One Free deal which makes it very worth it."
• "Nice food, good quality and value for money especially taking into account the prime location."

Cons:

• "Overpriced for what it is.. Nothing special to justify the price.."
• "It's at least twice the price of McDonalds and whilst it's a lot better I'm not sure it's quite there with value for money."
• "Certainly not worth the £26 I paid, frankly mediocre."
• "It's a bit over priced considering what it is and especially when you compare it to the prices in New York."
• "Definitely not value for money."
• "Prices are INSANE, it’s like going to a Michelin restaurant except that you get to wait forever to order."
• "Incredibly overpriced - I expected the food to be far better quality for the money."

Service

Pros:

• "Staff was very friendly, patient and helpful."
• "The management responded to my review regarding halal meat and I am pleased that they their chicken burgers are halal."
• "Staff is friendly enough considering how busy it is."
• "Staff have always been friendly every time I have visited and the food consistently is great!"
• "The staff was friendly and efficient."
• "Had a great experience here, a young man called Uzo offered amazing customer service and was very helpful."
• "Super well organized. We were shown to a nicely distanced table by the friendly staff in the open air piazza."

Cons:

• "This was a total disgrace and I will never be eating here ever again."
• "The staff at the tills were chatting to each other for a long time before taking my order."
• "Clearly some of the workers can't be arsed to do their job properly and just give customers something they didn't order."
• "The 2 stars is because of the rude treatment from a little guy from the kitchen."
• "The order clerk wrongly ordered and bad attitude to me."
• "Staff were not interested in feedback."
• "As a first time customer, I was definitely not a fan of the unfriendly staff member who worked as a cashier."

Atmosphere & Location

Pros:

• "A slice of America in London! This place is amazing!!"
• "Absolutely lovely area of Covent Garden."
• "The atmosphere is amazing however it is always extremely busy."
• "The Covent Garden branch benefited from its location, you get to eat your burger in an al fresco setting to the background music of whichever amazing busker happened to perform."
• "Plenty of seating located outside within the famous Covent Garden hall."
• "You can dine alfresco in the heart of fabulous covent garden. A very pleasant experience."
• "Of course being in the actual market of Covent Garden, the atmosphere was lush."

Cons:

• "It just felt like a grubby food court."
• "It’s located in the heart of Covent Garden’s its always hard to find a seat."
• "There's little indoor seating for a cold day."
• "Can also get very cold if you dine there during wintertime."
• "This location is very crowded and not pleasant to eat at."
• "Unfortunately the Covent Garden market is a bit of a weird setting."
• "Yet the place is flooded with pigeons and the tables are full of rubbish and bird pop."