McDonald's Reviews Summary

Customer Service

Pros:

• "McDonald's was great, customer service was very good and friendly."
• "They was polite and very quick to serve."
• "The lady greeting at the door was very polite and helpful. Attentive to everyone coming through the door."
• "Great staff here the morning a visited and food was prepared perfectly."
• "The staff are mostly really nice though despite having a tough, thankless job."
• "Bromley Branch Dine In - Very helpful staff as I was on 2 sticks of satan and didn't think about HOW I was going to order, carry my food to ait and eat with 2 hands already in use with walking sticks!! ... Fortunately the Lobby Hostesses were very helpful and assisted me to a suitable area to eat safe and secure!"
• "Excellent service, had an asthma related coughing fit in line n cashier asked if I'd like some warm water."

Cons:

• "Staff can b too aggressive loud & rude."
• "Managers rude refusing to give their names."
• "Fuming. Staff were so rude to everybody."
• "Multiple times where the staff have missed my order and when I've informed them of this mistake, instead of correcting the mistake politely they've rolled their eyes or shown rude behaviour."
• "The unsmiling, some scowling, staff went to and fro, apparently unaware that they had paying customers."
• "Rude staff rude managers half the meal was given to me I stood 15 minutes like a prat waiting for the rest."
• "Appalling attitude, by the 'Crew Trainer' taking orders, making disparaging remarks about customers."

Food Quality and Preparation

Pros:

• "The Burgers are half decently made."
• "Camberwell Branch Pick Up Via App!!! Ordered from the hospital and food was collected for me...came quickly and hot!"
• "Food tastes good though."

Cons:

• "This is meant to be fast food the staff move at a snail's pace."
• "After waiting 30 minutes for the order, it turns out that they had it packed to go because they put it on a tray with everything and bags. It was all so cold that my daughter couldn't even eat it."
• "When i was ordering ive seen 2 people eating the chips from the machine that the chips are kept on and now im indoors eating i have a long hair on my burger."
• "I've also received cold food multiple times and sometimes food is sloppily prepared and presented what a shame."
• "It's Mac's, once in a blue moon you'll get a freshly prepared, piping hot meal, but 9/10 times it'll be cold, no matter what you order."
• "I know this place gets busy but it is hard to double check the orders so the customers get what they’re paid for?! Ordered online and I was missing a toy from the happy meal, missing the sauce that came with the happy meal, missing the sauces that came with the 9pc nuggets, missing the sauces that I paid extra for and oh, missing the straws for the drinks. Amazing."
• "Poor customer service I waited 40mins for my food."

Cleanliness and Facilities

Pros:

• "On the plus side, the place is clean and has a 'radar' key operated disabled toilet on the ground floor."
• "It's quite a big branch, and seems to be open all hours, which can be handy."
• "The usual range of people you might expect to frequent a 24-hour McDonalds late at night. Still, it remains a clean and tidy restaurant, feels very safe and although service isn't fast, it's usually friendly :)"

Cons:

• "The toilet on ground floor needs regular cleaning and sometimes waiting is long to use."
• "Seems this place had a bit of a set back since last time I came a few years ago. The steak was too cook and the toilets were disgusting."
• "Disgusting doss house,I saw 3 people asleep laid out and 2 more sitting asleep who wants to see that while your eating, McDonald's can afford to hire security but don't bother."
• "Super dirty restaurant and the cold food I still told that the potatoes were cold and she threw them on the floor, service and horrible quality."

Order Accuracy and Wait Time

Pros:

• "Well organized, otherwise could be a disaster, this place is always busy even at 2 in the night."
• "Not busy so was still somewhat clean and no queue so a good experience."
• "Mac is great in being helpful to customers and public to provide conveniences I think that is great and make Mac great food outlet."

Cons:

• "Yet again we arrive home to find missing items for our order."
• "Just had McDonald’s delivered by Uber Eats told me 5 different drivers were picking up my order finally got the order only to find loads missing from the order."
• "We were changing bus at Camberwell Green, so popped in for some cheeky chips to fill the wait. Impersonal ordering is the norm, but here, no-one was checking incoming orders so that easily-dispatched ones could go straight out... 15 mins passed. Our bus came. We left. No care. No customer engagement. No fries."
• "Ordered from umber eat the delivery driver gave my food to someone else."
• "Last night I got a McDonald’s from here. We were in a rush so I was waiting tentatively for my food. I watched and heard the lady call out my number and made me way to the front. She saw me and put my food back, she then started talking about me to her colleague. She was very loud and being very rude about me. She was also claiming she had called my number many times but I had only been waiting for a minute and I was watching carefully. The one plus side was that the food came extremely quickly and the other staff were happy to help."
• "Unfortunately this McDonald's feels like it slowly is getting worse, from the queing taking far longer than it should for fast food."
• "Came in for a quick bite (Happy Meal). The lady greeting at the door was very polite and helpful."