McDonald's Reviews Summary

Service

Pros:

• "The employees are extremely attentive, very helpful."
• "The service was quite quick."
• "I genuinely like this McDonald’s, some employees are very friendly, it’s fast paced."
• "The staff here were all very helpful and kind to me."
• "The staff are among the best I've seen in London!"
• "Kept clean with quick and unrushed service at 1pm."
• "The staff was fast and nice."

Cons:

• "They serve you the food but they don't even smile or even say have a good day...It's like they don't want to be there."
• "Very odd but sadly too many unfriendly, very grumpy staff."
• "She was very rude and basically kicked us out!"
• "The manager...was rude to me."
• "He is sooo moody."
• "Rude staff and not helpful."
• "Staff at the counter looked very annoyed."

Cleanliness

Pros:

• "The place is clean and bright."
• "I love McDonald's and the shop looks clean and in very good condition."
• "It is kept clean and tidy constantly."
• "And toilets are clean."
• "Toilets were clean though."
• "Otherwise very clean place."
• "Nice McDonald's branch, in a very busy area just by Holborn Station, open 24h and with a very quick service."

Cons:

• "It was busy. And it was filthy!!"
• "Tables downstairs filthy, bins full up."
• "The place was not clean at all, tables not wiped down, and the toilets pee on floor everywhere, no soap in dispenser, the place is a health hazard!"
• "Restrooms are unclean & broken faucets."
• "Bit dirty, tables not cleared or clean."
• "Not the cleanest of places. Toilets smelt very stale."
• "This particular McDonald's was very dirty."

Food Quality

Pros:

• "The food was tasty."
• "Food was good hot and came fast as well."
• "The food is of a good quality and fresh served."
• "The food is absolutely delicious."

Cons:

• "The order was incomplete and wrong - I received grilled chicken, instead of crispy chicken."
• "Cheap food and not very filling more a snack than a meal."
• "the order did not match what was worse it was cold and I took it on the spot."
• "Chicken Legend was far from legendary - dry and almost unable to bite into."
• "The whole burger had been overcooked, and the burger bun itself was burnt black and crunchy."
• "This time, rather than getting a McCrispy they gave me a McBurnt."
• "I ordered a chicken McSandwich to take away and when I opened the box it just contained everything except the chicken."

Location & Accessibility

Pros:

• "One of the best McDonald's in London, has a basement floor and a first floor lots off space to have eat food."
• "The position of this macdonalds opposite the tube station is a real plus."
• "Excellent for a central location."
• "Very good central location if you're staying in or around Holborn and want a late night snack."
• "A busy McDonalds right by Holborn tube station, clean and the staff are very friendly."

Cons:

• "However, the basement seating section is a very cramped and claustrophobic place."
• "There aren't many tables downstairs so for disabled users or people with young kids it can be difficult at busy periods."
• "There isn't much seating and that is taken up by people sleeping."
• "Seating upstairs with a great view and also additional seats downstairs."

Customer Experience

Pros:

• "I hope it was just a bad day for the restaurant and other customers will be more satisfied in the future."
• "Decent branch with toilet facilities in the basement."
• "Today I arrived at McDonald’s was greeted by a staff member and her customer service was the best I’ve seen in any McDonald’s."
• "Went quite late at night so glad it's open 24 hours on most nights."
• "It is open 24 hours."
• "The staff are polite."
• "They had someone(manager?) going around checking that everything was satisfactory with seated customers which was a first for me in a MCs or any fast food place for that matter."

Cons:

• "That Mcdonald should be closed."
• "Terrible service because of the new system."
• "Too busy doing delivery orders to properly track physical customer orders."
• "Service could be faster."
• "Taking the order took me more than 30 minutes in a restaurant that markets itself as FAST-FOOD."
• "We didn't feel comfortable at all. Will definitely avoid on our next visit."
• "I’ve ordered 14 pounds of food with one wrap, one burger meal with chips, chicken nuggets and cheese fries. However, these are what I received after waiting for 10 MINUTES! I lost half of the meal and they also gave me the wrong sauce that is totally different from what it says on the screen!"