Address: 22 Leicester Square, London, WC2H 7LE, United Kingdom
Phone: +442078397150
Rating: 4.1
based on 579 reviews.
Wait Times and Service Efficiency
Pros:
"The wait as always is worth it. It's just nice to eat here as we really miss this type of food that we usually eat back home."
"Despite being a fast-food chain, they appear overwhelmed by the high volume of orders."
"The waiting time was too long. Avoid this place on Sunday as it gets really crowded with people."
"The waiting time for our order yesterday was 25 minutes which I personally think was too long of a wait."
Cons:
"Really slow service even tho when we came it wasn't busy at all but by the time we got our order it got super crowded."
"We are waiting for 45 minutes already and still counting. Still waiting it's an hour now🥹. Let's see how long more I have to wait."
"Ordered the two piece non-spicy chicken meal with chips, gravy, and the mango peach pie. Tasty and crispy chicken, well seasoned chips, heartwarming gravy, and delicious hot and sweet pie."
"The slowest fast food ever. Waited almost an hour."
Food Quality and Taste
Pros:
"The food took about 25 minutes to be ready. If going, I recommend going when it's quieter because the food is always delicious and fresh."
"The chicken was crispy and spicy. Really delicious."
"The fried chicken and gravy were the stars of the show!! Cannot wait to eat more! Definitely a go-to fried chicken place as the price was fair too."
"Best fried chicken ever, their spicy chicken is spicy and delicious."
Cons:
"Was a bit disappointed as the chips served were soggy and cold. The burger was a bit cold too."
"The spaghetti and spicy chicken (not as mad spicy as before which is good)."
"We ordered 1 bucket of chicken joy, which is all wings so undersized not even a single drumstick or thigh. Not crispy as it used to be."
"Been wanting to try this place for a while but the business and queues were not for me."
Atmosphere and Location
Pros:
"The restaurant itself is clean, well-maintained, and has a welcoming atmosphere."
"There's a small seating space outside but upstairs is huge. There's something for everyone - from burgers to spaghetti and hotdogs."
"Very good. Arthur was a great manager who made sure that customers were welcomed & enjoyed their time."
"We sat outside and ate. The chicken was better than most other chains, being quite juicy and crispy."
Cons:
"The food was average, I ordered the sirachi loaded fries. I expected a bigger portion but it was quite small."
"There had to have been around 65+ people inside the small store. It took a while to get the food, too."
"The food was average, I ordered the sirachi loaded fries. I expected a bigger portion but it was quite small."
"The food was average, I ordered the sirachi loaded fries. I expected a bigger portion but it was quite small."
Staff and Customer Service
Pros:
"The crew is great and very friendly. Minus 1 though due to the ordering system not working and we had to queue."
"Very good. Arthur was a great manager who made sure that customers were welcomed & enjoyed their time."
"If I could give no stars, I would. We waited nearly a whole hour for our food, and there were still no signs of it coming."
"The staff was friendly and there were plenty of seats upstairs. The food was ok but not as good as I expected."
Cons:
"The staff were nice and seemed to be doing all they could for the queue, but I think this restaurant doesn't have the capacity for its popularity."
"The food is good but the service is not so. My husband and I ate there twice during our holiday in London."
"The food was good but the portions size were a bit expensive for the size as the size is quite small."
"The service is very slow. I had a kid next to me waiting for his father to collect his order and it took him at least 45 minutes."