NHS Dentist Reviews Summary

Staff Professionalism and Care

Pros:

• "David is a very communicative and energized practitioner."
• "Edyta and Afra always put me at ease."
• "My profound and grateful thanks to David Idicula and Edyta for their professional and compassionate care."
• "Thank you Tahmina and George for your help."
• "Dr Nancy has had always been my dentist. She is an absolutely beautiful person and an amazing dentist."
• "Dr Mircea Simion informed me honestly and respectfully about the situation."
• "Dr Nancy and Katya (dental nurse) were quick and not stressful at all."
• "Dr. Nancy @ NHS Dentist and I have to say that she's probably the best dentist I've ever had."
• "Nancy is a brilliant dentist. I have known her since before she joined the NHS practice."

Cons:

• "This clinic couldn't care less about my pain."
• "Still waiting for a call to organize this."
• "Very poorly managed clinic, couldn't care less about my pain."
• "Denying treatment I'm eligible for under the NHS."
• "She gave me promises I could get treatment under the NHS."

Pricing and Affordability

Pros:

• "Recognize the quality of care and value for money at the practice which is next to none."
• "Best prices."

Cons:

• "Recently the prices have gone up."
• "Complete rip-off."
• "Even for referral to another dentist, the patient has to pay £45."

Hygienist Services

Pros:

• "Jenish is the gentlest hygienist I’ve ever had."
• "My teeth look good as new."
• "My dental hygienist, Jenish Mahat, did a wonderful job!"
• "The treatment I had was excellent."
• "Kajol is now my go-to hygienist in the future."

Emergency and Urgent Care

Pros:

• "I turned up 10 minutes before the practice shut without any appointments with a horrible toothache and they managed to get me seen."
• "I had an emergency appointment with Dr. Marta on a bank holiday Monday."

Cons:

• "I had an emergency she had a temporary filling put in which cost her £25.80 as a consultation fee this was on the Saturday by the Monday she was in so much pain."

General Experience and Satisfaction

Pros:

• "Great NHS dental team!"
• "The staff at NHS dentist are always polite and pleasant when I visit."
• "My family and I have been registered with the NHS dentist for over 12 years now."
• "I’ve been coming to this practice for over 10 years and never had one bad experience."

Cons:

• "It’s still not easy to get appointments but the service is very good when you do."
• "I don’t know how to express in words the extent to which I am grateful for the treatment I received here at this practice by Dr Mircea Simion."
• "My daughter was charged £77.40 for a temporary filling."

Dental Team and Staff Interaction

Pros:

• "The receptionist, Nora, has been very responsive."
• "Always greeted with respect and a smile."
• "All staff friendly and helpful the moment you walk through the door."

Cons:

• "This clinic has no proper management."

Appointment Scheduling and Administration

Pros:

• "Very modern when it comes to booking appointments - done electronically and all the checks in are available on the go."
• "Making appointments and changing them if required is extremely easy either in person, by phone, or email."
• "They send you regular reminders by text of your upcoming appointment."

Cons:

• "Appointments are hard to come by."
• "I made my appointment months in advance."
• "I had to wait a long time to get my appointment."
• "Had to wait 30 minutes past my appointment time."
• "When I arrived, I was informed the dentist was running 45 minutes late."

Facilities and Equipment

Pros:

• "Modern and well-equipped facilities."
• "The dental practice is always clean and well presented."

Cons:

• "The waiting room is quite small and can get crowded."

COVID-19 Measures

Pros:

• "Very good measures in place for COVID-19, felt safe."

Cons:

• "Despite pandemic measures, the waiting room was crowded and didn't feel safe."