Alto by San Carlo Reviews Summary

Service

Pros:

• "Our waiter was so kind and attentive and even gave us a congratulations dessert."
• "The staff is happy to make recommendations and they're always willing to go the extra mile to make sure you have a great experience."
• "His service was exceptional!! All his recommendations on the menu were excellent."
• "The staff was incredibly attentive and made the evening even more enjoyable."
• "Our waiter SOKOL made our visit unforgettable with his humour and warmth."
• "The staff were friendly and efficient."
• "Staff were all attentive and came to us constantly clearing our plates off the table."
• "Great ambiance, lovely staff... fairly prompt with a witty sense of humor."

Cons:

• "The lady who was at the lift on Sunday, was so rude and not nice."
• "The service was slow, however the waiter made us aware of this when sitting down as they bring all the food out together."
• "The food at Alto is good, but unfortunately the staff service was a huge let down."
• "Waiters kept trying to clear our plates and glasses of wine even though there was still plenty of food and drink still left on/in them."
• "Our waiter...snapped the cork meaning lumps of cork ended up in our glasses."
• "The staff shouldn’t be complaining to customers that they have to reset for the next day."
• "The service is in line with restaurants in Italy- much more laid back."
• "Staff are rude, atmosphere created by them is iffy!"

Food Quality

Pros:

• "The food was delicious and the atmosphere was beyond wonderful."
• "Overall, is a great option for anyone looking for delicious, authentic Italian food."
• "Everything tasted amazing! No faults."
• "The food was a delightful explosion of flavors, beautifully presented."
• "Food and ambience were great, and definitely worth the price."
• "The food was quite good and we enjoyed the Arancini and the Pizzeta."
• "Food was very good and I liked how the carbonara was authentic."
• "The dining experience is consistently exceptional."

Cons:

• "The food is not that great as it had not seasoning in any on our dishes, which was disappointing."
• "The food was good, but unfortunately the staff service was a huge let down."
• "The food is not that great as it had no seasoning in any on our dishes, which was disappointing."
• "The lobster ravioli was not nice as lacking seasoning and it came cold."
• "The mushroom with breads was so hard and horrible and so cold, it had no seasoning and so dry and not tasty at all."
• "The food is not that great as it had not seasoning in any on our dishes."
• "The food is well presented and tasty, the tables a little bit small and packed next to each other so maybe not great for a date."
• "The food is good, I enjoyed the taste. I started with the duck salad and then accompanied by the lobster ravioli."

Ambiance

Pros:

• "The atmosphere is great and vibrant."
• "Visited Alto by San Carlo Restaurant located on the Rooftop of Selfridge's Oxford Street."
• "Really nice restaurant, lovely decor and relaxing atmosphere."
• "The atmosphere changed from what I thought it was going to be a lovely summer evening, to a very cosy autumnal evening."
• "Rooftop Brunch, nice atmosphere."
• "Has the most unforgettable lunch here celebrate our anniversary. The food was delicious, so fresh with quality ingredients."
• "One of the best New Year’s Eve dinner party we have experienced."
• "The restaurant is beautifully decorated with colourful plastic low hanging flowers."

Cons:

• "The music is way too loud, was getting a headache and couldn't hear my friend."
• "The food wise, I opted for the zucchini frites followed by the lobster and cherry tomato tagliolini and tender-stem chilli and garlic broccoli."
• "We experienced a serious incident involving food allergies during our visit to Alto."
• "The food was good, but unfortunately the staff service was a huge let down."
• "The restaurant is beautifully decorated, the service is friendly and attentive enough to make sure guest's needs are met."
• "As it was for a belted birthday they brought out a dessert, which for me was the highlight of the lunch."
• "The restaurant is beautifully designed and the location is superb."
• "As per my friend’s suggestion, she invited me to check this place out."