Runners World Reviews Summary

Customer Service

Pros:

• "Incredibly helpful and friendly. Gave me great advice and let me take as much time as i needed without pressuring me to buy."
• "Great, good old fashioned honest, caring and experienced customer service!"
• "Both Jason and Alan were so lovely, so friendly, super helpful."
• "Excellent customer service from Jason. He picked out some running shoes that fitted me like a glove just by looking."
• "Thank you Alan… a great welcome, very friendly and loads of good advice."
• "Jason was super helpful, got gait analysis done, a great pair of shoes and loads of advice."
• "The service was excellent."

Cons:

• "Within few months of use, the fabric of the shoes started tearing and now they have tore so much that they cant be worn."
• "The standard size I needed was not available in any of the trainers that l could try. The shop had no shoes to fit size 10W."
• "I will never recommend anyone to buy anything from this store."
• "However the shop is managed very poorly. Waited an hour whilst being seen to and Alan was seeing multiple people at the same time."
• "We then suddenly see a change in his behavior and he said something like 'I wouldn't have wasted so much time if I have known you people are not buying'."
• "And they give only one month of guarantee for their shoes! So basically 116pounds out the window!"
• "They sell bad quality products with staff who could possibly misinform you about the price/quality."

Gait Analysis

Pros:

• "Jason set about explaining to me what my feet were actually doing via a treadmill and analytical video recording."
• "Alan suggested a gait analysis to identify my running style and any issues around how my feet land."
• "Well worth the gait analysis..."
• "I had my gait tested on a treadmill and was shown loads of different trainers."
• "He analyzed my run to find out which trainers suited my foot the best."
• "Jason realised the issue in 5 minutes and confirmed it with video gait analysis."
• "The trainers he recommended have done the job."

Cons:

• "After his behavior we didn't buy from them."
• "I now have a problem with my achilles. I was on the treadmill for less than a minute before the salesman figured out what I needed."
• "After waiting over an hour tried 1 trainer and did gate analysis - which l don’t understand what the conclusion was."
• "I didn’t end up buying anything mainly due to having my eyes set on a pair of Hoka Clifton 8s which they didn’t have in stock."
• "Disappointing! Called ahead as the shop is 1 hr round trip from me. Was told to come in... Waste of time and money on a Sunday afternoon."
• "The Manager of the store was very rude and was not even prepared to listen what I wanted to say."
• "Came to runners world to get my gait done, which costs £15 or free if you buy the shoes."

Product Quality

Pros:

• "The pair I chose have led to an instant, near-miraculous improvement!"
• "I have used my running trainers from Runners World for a good few months now and can honestly say they are truly amazing."
• "The shoes were perfect and very comfortable for the 10K Bootyfit virtual race that I did on Sunday."
• "I ended up buying a pair of Brooks running shoes which are awesome."
• "Very pleased with the running shoes I've bought from the shop."
• "High quality products!"
• "They have a wide range of products and great customer service."

Cons:

• "Within few months of use, the fabric of the shoes started tearing and now they have tore so much that they cant be worn."
• "The standard size I needed was not available in any of the trainers that l could try. The shop had no shoes to fit size 10W."
• "And they give only one month of guarantee for their shoes! So basically 116pounds out the window!"
• "I bought £100 shoes this year which I realised later were sold to me at least £30 higher than the RRP."
• "They sell bad quality products with staff who could possibly misinform you about the price/quality."
• "I just wouldn’t go anywhere else!"
• "I will going back for my next pair and telling others."