McDonald's Reviews Summary

Cleanliness

Pros:

• "Very good in general. Clean tidy restaurant and toilets clean also."
• "The place is always clean considering it is based in the city centre."
• "The premises appeared clean and welcoming, considering the frequent traffic of people eating there."
• "Main area and toilets are regularly cleaned."
• "Small mcdonalds, more self service screens, small counter. So service area is really busy. But plenty of seating upstairs and downstairs, toilets all clean"
• "Cheery and helpful staff. Clean place as well."

Cons:

• "I went in for breakfast today at about 6am to find the floor filthy, tables dirty and rubbish about."
• "Arrived almost an hour ago. Some tables have remained filthy through out, despite there seeming to be plenty of staff and pre rush hours (11:15am)"
• "The ladies toilet was a disgrace. They were filthy. Both toilets, both hand driers and the two sinks."
• "Entering the toilets they were also trashed. Floors wet through and not a wet floor sign about."
• "Toilets absolutely disgusting."
• "Don't think anywhere was clean, had to wipe down the table & chair before sitting down."
• "Wasn't very clean, floor & tables not wiped down, cobwebs."

Service

Pros:

• "The staff are quick and professional."
• "Amazing service, food was excellent as well."
• "The two girls that worked the night shift on the 1st of March at the Angel Row branch deserve a pay raise. They were the most considerate and thoughtful employees I've ever come across at any McDonald's. Service was exceptional."
• "They have managed to speed up the service here by fitting order booths on the restaurant floor...."
• "Friendly helpful staff."
• "Food is served warm and quickly."
• "Good fast service."

Cons:

• "Soggy chips were nothing short of disappointing, my chicken legend was nothing special either hardly any sauce at all."
• "Despite food being as expected from McDonalds, ordered table service upstairs which was delivered fine but then when I ordered a McFlurry and Fruit Bag afterwards to the table I was left waiting for over 20 minutes only for a rude member of staff to tell me that they are ‘too busy to do table service’."
• "Quite possibly the worst place I have ever eaten fast food! The wait was ridiculous!"
• "Decent time of service but forgot all my fries."
• "We waited 25 minutes for our food. They were clearly very short staffed."
• "Shocking service, 15 minutes with not a single order being called, eventually orders start and newest are dispatched first with others completely missed, 25 minutes later refund requested."
• "Service was very slow and when asked if I could have table service for my food to be carried over as I have a disability the answer was 'No sorry we don't do that'."

Accessibility

Pros:

• "Right in the nottingham city centre, more spaces upstairs, clean toilets avoid going there weekends nights it is always full with clubbers. apart from that big four stars from me. will visit again."
• "Toilets are easy to use for little ones."
• "Disabled access toilet downstairs."

Cons:

• "Small downstairs with larger upstairs. Not much room for the disabled to manoeuvre and disabled access toilet is not through an accessible door so you'll need help."
• "There's no lift for the upstairs seating."
• "Frequently the first floor is locked and no seating available to eat breakfast at 9.30 am."
• "The seating is great but there's no lift for the upstairs seating, but toilets are available."
• "Dirty as possible, uncleared tables evidently from several orders, inadequate non-compliant accessible toilet."