David Lloyd Bushey Reviews Summary

Facilities

Pros:

• "Excellent facilities particularly after the gym revamp."
• "New gym facilities are nice."
• "Gym floor is great, they pretty much have all the same equipment that is in all David Lloyd clubs."
• "The gym equipment was good and the area was clean."
• "The recent refurbishments make it incomparable to other clubs in the area and its so much more than just a gym."
• "The Spa retreat has just been upgraded including a cold plunge tub 3 saunas and 3 steam rooms and a big jacuzzi."
• "David Lloyd Bushey offers an unparalleled fitness experience!"

Cons:

• "Crowded, the club could do a lot better for the price."
• "Facilities are falling apart to put it politely e.g. the swimming pool floor feels like it’s full of sand."
• "The gym has a spa retreat that’s supposed to be for relaxation and recovery but instead you just get groups and groups of funny characters."
• "Cleaning standards are extremely poor, have witnessed a number of fights and thefts happening in the locker rooms."
• "The entire gym really does need a refurb."
• "Showers filthy."
• "The jacuzzi, pool, lockerooms and showers are disgusting and unhygienic."

Customer Service

Pros:

• "A special thank you to Tara Cuthbert, activities manager, who assisted us while we were there. She is lovely and really helpful!"
• "Very nice lady at reception which allowed my guest to come in as I didn't have any guest pass."
• "The lady who took me on a tour was so friendly, kind and really took the time to get to know me and my gym needs."
• "I was welcomed by a professional and friendly staff."
• "Really good facilites, extra lovely staff who were all friendly and helpful."
• "The staff are all very pleasant and helpful."
• "Can I just say the staff are very welcoming but Beth she was so professional, interactive and her sense of humour was appealing."

Cons:

• "I've requested my membership be cancelled numerous times but no one replies on the customer service email."
• "Appalling customer service with a lack of recognition and understanding."
• "It is also hard to book spaces in classes and the virtual classes are often not run correctly."
• "Reception lady with long hair was the most pathetic person and definitely racist."
• "Good facilities, terrible service! It takes ages to get a response for any thing and the staff on site are so rude."
• "You will never see the customer service you deserve. Money driven brand who couldn't be careless more about your satisfaction and expectations."
• "Never been so appalled by the deplorable customer service."

Membership & Pricing

Pros:

• "They are organised with regards to classes being on time, I’m happy with the ease of booking and cancelling classes."
• "Joined to get some new space for free time to exercise and relax. Joined Diamond level to also capitalise on the lovely new spa and tennis facilities."
• "A bit pricey but if you sign up when a promotion is on then you can get a good deal."

Cons:

• "They wanted £160 per month from us to sign up and said if we don't do it before the end of June the prices will go up."
• "Diamond membership is a complete waste of money here."
• "Absolutely pointless joining Bushey David Lloyd for the amount of money they are asking for unless you pay for the Diamond membership."
• "For me the price increase coming while the club is still almost entirely dismantled and leaves me with nothing enjoyable to use is outrageous."
• "I received a letter on Christmas eve stating membership fees have sky rocketed to £308 for my family of 3, (I was paying £201)."
• "Very expensive. Price rise 10% PER year."
• "The spa guest pass is quite expensive at £40 for just a few hours, which could be more affordable."