Currys Reviews Summary

Customer Service

Pros:

• "Had an amazing experience at curry’s today, raj or as his badge stated “tank” was the most lovely and helpful person we could’ve spoken too after a stressful day."
• "Today I dealt with 'Wax' at the Carephone Warehouse within the Currys Watford store. So professional, so polite, so intelligent and knowledgeable."
• "The manager here has either trained his staff to a masters degree standard or has made sure that he has picked the best there is."
• "Friendly person at door & directions given to the appropriate section we needed."
• "The staff are friendly, knowledgeable, and always happy to help."
• "Brilliant in store service. Excellent, friendly staff went out of their way to be super helpful."
• "Had a lot of support with buying a washing machine from one of the staff members Urchit, he made good conversation and showed good customer service skills."

Cons:

• "Their customer service is actually quite appalling."
• "Currys watford has the worst customer I’ve ever seen in my life."
• "Absolutely the worse customer experience ever. I went to buy a Google item, they are obviously not in the boxes so I asked 4 people to get the item but I had to wait forever."
• "Terrible customer service, Carphone Warehouse wouldn't except a refund on a brand new phone that wasn't even unboxed."
• "The customer service assistants do not have enough or correct product knowledge to give good advise."
• "Appalling service at Watford store and customer services even worse!"
• "Atrocious customer service... seriously they need some training customer facing skills."

Product Availability and Selection

Pros:

• "Good selection of laptops and also TVs and gaming devices, also a massive section upstairs for white goods and coffee machines etc."
• "Really well displayed products in store and large selection. Layout is well thought out and some specialised sections are well inviting!"
• "Currys Watford is an excellent electronics store that offers a vast selection of products at competitive prices."
• "It is a very spacious place with lots of tech to try out with variety of different models."
• "The staff were helpful and they have a very good range of fridge freezers out on display which helps in decision making."
• "Here I can find exactly what I need. All good products with perfect quality of top brands, perfect display of products."
• "Big store, lots of stock and selection and large carpark."

Cons:

• "Curry's does not have a wide choice of things that I needed."
• "Went to the store to buy a google Home. Many empty boxes. Brought one to the cashier and lady said oh no stock."
• "Useless as usual find a product you want not in stock for home delivery, no stock in other shops and won't sell display model pointless."
• "Sales Staff on TV's didn't know which TV I was referring to."
• "Always when I go to the store, items which I am interested in are not in stock."
• "Went to buy a Dyson, was in stock and the price higher than everywhere else. Looked online and found one cheaper asked the manager to price match and suddenly, there were none in stock!!"
• "Went here to look for a chromebook for my son. We selected one on display and asked the assistant. He came back and said they didn't have any and neither did any other stores in the country."

Store Experience

Pros:

• "The store is clean and well-maintained, with a modern and inviting atmosphere that makes shopping a pleasure."
• "The advantage of a store over Amazon for getting to handle & see what you are buying."
• "It is a good place for electricals and electronics deals especially when there are promotions."
• "A spacious, clean store allowing you to inspect potential purchases which is extremely useful."
• "The place is very suitable with reasonable prices; the staff are very amusing and helpful which have lots of experience of technology in the shop!"
• "We had such a positive experience here last weekend when we had to buy a replacement oven."
• "This mega electronic store has good offering and friendly services the sale is not what many are thinking even go out of the way and tell you that their own brand is not good but a mother brand which is cheaper is more reliable and easier in the long run."

Cons:

• "No wonder people shop online, went in to get a gift card and had to wait 15 mins for someone to come to the till."
• "Reserved an item online, when we arrived there were no members of staff around to serve us."
• "Such a badly run store. I wanted a sound bar. Asked 3 different people for the price and no one had an answer."
• "Did a click and collect, place is very understaffed."
• "Waited an hour to be served. Spoke to 4 members of staff. Everyone was too busy."
• "Service was awful! We went in to buy a microwave oven and there was only 1 sales assistance on the floor."
• "Went in to buy a printer no staff to help. 3 dealing with one customer. Others couldn't leave the post."

Delivery and Online Services

Pros:

• "I ordered a phone from curry's online... luckily got to speak to Prashik who managed to get me the pixel6 straightaway."
• "I bought a cordless Hoover from there and was able to get a price match."
• "Returned item brought online to the store, Manager was very helpful and the customer service desk were friendly and provided a gift card for the full amount."
• "After 2 really bad experiences with Curry's online customer sales service team... called into Curry's PC World in Watford and was looked after by an absolutely wonderful member of staff who was manning the customer service point called Lucille she renewed my faith that good customer service still existed."

Cons:

• "I ordered a phone from curry's online... but the waiting time for delivery was 3 weeks."
• "I tried ordering a camera 3 weeks ago and it arrived today so this means it is very lacking of punctuality."
• "Delivery service is POOR. I was tracking the delivery on the app. They were within 5 minutes of me and I was the next stop when the tracking stopped."
• "Our order was cancelled by curry, which no 1 had informed us about."
• "Ordered a better printer off website for collection as it was in stock (total > £200!)... Both orders cancelled."
• "I ordered a freezer during the Covid lockdown that never arrived."
• "seriously terrible customer service, i came in to a buy the Sony WH-1000 XM3 headphones i paid for them with my card and the till froze."