Golden Mobiles The Smart Device Repair Specialist Reviews Summary

Screen Repair Quality

Pros:

• "The repair looks original, as good as new."
• "Fixed my Samsung S8 screen ... now looks new! 100% awesome 😁😁👍❤"
• "Had my Samsung S8 screen fixed ... My phone feels fresh and new."
• "Had My samsung s8 screen fixed today ... fantastic job he done.. highly recommend to anyone!☆☆"
• "Sent my s7 off for screen and back replace. Lovely job, my phones luke brand new."
• "Had the pleasure of meeting Adam ... Dine more than just repair phone for me."
• "Had a new screen fitted on my phone in 30 minutes."
• "Fixed my iPhone 7 screen and camera at fruction of the price comparing to Cricklewood."

Cons:

• "Thursday watch arrives but screen is set at an angle so not all display is visible."
• "The back cover was also poorly placed and lifting up somewhat at the edge."
• "Went to Moneyclaim online. After 3 months waiting ... Off to court now!"
• "I have previously taken 2 phones to this shop and they were fixed. No issues very good service."
• "The main issue was the rear screen shattered, yep the same one that didn't need replacing in the first place!!!"
• "Once back home again, the front camera issue persisted, and ultimately got much worse."
• "I then left the shop and he came running after me, grabbed my arm and said he will hit me in the face if I didn't shut up!"
• "The idiot sent me a message the next day sending rude messages and then blocked me like a little girl."

Customer Service Experience

Pros:

• "Really really recommended them. Great communication and just all round nice people."
• "The guy who runs this place is a magician, a master technician... And an all round nice chap."
• "They are friendly and very knowledgeable with very fair prices."
• "I've been a few times, getting my sons tablet fixed and various phones, he's done the job fast and fab."
• "Excellent friendly service and at a very competitive price."
• "Amazing service. Friendly, polite and was able to help in the time it took me to order my take away lunch."
• "Really helpful, my Samsung wouldn't charge and I had tried all of the standard checks one would do."
• "Excellent service, polite and courteous on the phone."

Cons:

• "Not a Golden experience, poor service, poor workmanship and a poor attitude."
• "Owners response to negative reviews is always the same, a dishonest or rude customer."
• "Avoid if you can. Unfortunately the owners reply shows his deliberate confusion."
• "Be careful dealing with these people. Sent my Samsung tablet in 2/3 years ago... still hasn't been returned to me."
• "This has got to be the best place to go for repairs & replacements of phones in Watford."
• "I went there on Saturday to repair my Huawei's lcd screen and have been told to come back to repair it today."
• "I phoned Golden Mobiles for a price to repair my iphone6 screen. Dropped it off and collected the same day."
• "After trying various places that couldn't repair my smashed screen on my Huawei, these guys did so in less than half hour."

Pricing and Value

Pros:

• "Called around and Golden Mobiles was the closest to me that offered a very competitive price."
• "Fixed a shattered iPad and a knackered Amazon Fire tablet in no time at all for super good prices."
• "They fixed an Iphone xs max rose gold back glass. The repair looks original, as good as new."
• "Good price, very friendly staff and very quick work."
• "Super professional service, quick turnaround, and I think very reasonably priced."
• "Excellent service, professional and polite staff,great prices."
• "Really nice guy, very honest and prices are very reasonable."
• "Absolutely amazing service from Golden Mobile. Sent my Samsung s8 Phone in for a Thursday and was back to me by Friday lunchtime."

Cons:

• "Transaction Date* 10/06/2020 Posted On* 11/06/2020 Transaction Type* Purchase Amount* £79.99."
• "Have disputed with card provider."
• "The guy said he would replace the back as it has only been a few months. He got very aggressive saying that the phone had been driven over."
• "I was not shouting simply talking calmly. I then left the shop and he came running after me, grabbed my arm."
• "I had my Apple Watch glass screen replaced by Adam at Golden Mobiles Watford, it arrived back to me with a damaged LCD."
• "I went in for a replacement connector port on my Samsung phone. Super professional service, quick turnaround."
• "Golden Mobiles have definitely earned this 5 star review. My S10 plus was repaired to a very standard."
• "Had an Apple Watch 2 series with a cracked screen worked perfectly well but the touch didn’t work on it."