PureGym London Hayes Reviews Summary

Gym Environment

Pros:

• "It’s very spacious and a Great place to workout!"
• "Nice, large, clean. There are a good amount of gym equipment."
• "Fantastic gym, with a fantastic environment."

Cons:

• "It’s not possible to use any equipment or spaces due to it being very busy."
• "The gym itself has lots of equipment and fun classes but recently it has been getting very busy."
• "The gym was very busy, the music a little too loud and the air-conditioning could be turned to a higher level."

Facilities and Equipment

Pros:

• "The gym has a lot of equipment and fun classes."
• "Two levels with the changing room and most machines on the first floor."
• "Good equip and facilities and is a good no frills gym."

Cons:

• "I also started noticing more of the gym facilities broken down and left for months unfixed."
• "Water machine constantly broken, even when it works it’s rubbish and flows slow."
• "It is a budget gym so it is expected that it doesn't have the most state of the art, fully stocked equipment."

Cleanliness and Maintenance

Pros:

• "Always clean and tidy."
• "Clean floors, dressing rooms, and showers."
• "Nice electronic entrance, mobile app about number of visitors in real time."

Cons:

• "The upstairs water fountain which is now causing a vile smell within the area."
• "The females changing room sink constantly smells."
• "I’m really disappointed from puregymhayes today I went and they are closed today with no notice."

Staff and Personal Trainers

Pros:

• "The trainers are really friendly and supportive."
• "Staff are nice and great. Not been to classes but can hear them while I'm working out."
• "Nice and local to me, so that's the only reason I go here."

Cons:

• "There has been more than one occasion where trainers have attempted to give me unsolicited advice."
• "The managers and personal trainers look depressed and upset all the time, and they don’t seem friendly."
• "Very rude and disrespectful staff Ryan assistant manager and Zoe manager."

Value for Money

Pros:

• "Good value for money. Recommended to all."
• "The parking is good, you have about 3 hours. The people inside are great."
• "PureGym offers a lot of advanced features which makes its usage much cooler."

Cons:

• "I’m not sure if the benefits justify many of the downsides of this gym especially since my membership increase."
• "Parking is just about okay but PureGym does share the parking space with several retail stores."
• "This gym has always some problem with maintenance. Waste of money, fuel & time."