Pizza Express Reviews Summary

Service

Pros:

• "Staff were great here. Good food."
• "Staff were busy but professional and polite."
• "the welcome was exceptional by the staff member from South America."
• "Easy pizza express child friendly visited branch in Aldwych London in Easter holidays on a Friday at 2pm didn't book and no wait, great swift service."
• "The serving staff were friendly, courteous and also attentive."
• "Staff were helpful and quick to direct us to our seat."
• "Very hard-working staff."

Cons:

• "Service was slow and we had to be proactive to make sure we were able to get menus, order and get the bill."
• "Service was generally unfriendly and rushed."
• "Disorganised, painfully slow and inattentive (even when asked) and got our son’s order wrong."
• "Sat for 10 minutes. No one came. Then I left."
• "But we had to fight to get the waiters attention for a drink."
• "I used to love Pizza Express but quality has really gone down since they opened after lockdown."
• "Some of the worst vegan pizza I’ve had in London."

Food Quality

Pros:

• "Really great pizzas, salads, etc."
• "Very decent pasta + pizza."
• "Fast and tasty pizza, the caprese option is good, also the one with extra cheese and arugula."
• "Pizza was great."
• "The good bits: the food was good, as it usually is at Pizza Express."
• "It was a really good meal made better by the 40% student discount on a Monday."
• "Enjoying girly catch up over fresh bruschetta followed by beautiful classic pizzas."

Cons:

• "This ain't no pizza. Extremely thin and undercooked base."
• "Gristle in minced beef on Sloppy Guiseppe very unpleasant."
• "The food was not great. Colzone was not up to the mark."
• "The sicilian lemon drizzle got worse since my last attempt at pizza express."
• "The food was average at best."
• "Pizzas did not look like they had been cooked at all, with blobs of cold spinach and tomato sauce."
• "Also the pepperoni pizza dough was raw and uncooked."

Atmosphere

Pros:

• "Great service also and a lovely atmosphere."
• "A lovely Saturday afternoon late lunch, staff were lovely."
• "A lovely branch of Pizza Express near to the Courtauld Institute which I was visiting."
• "Great atmosphere, good music."
• "the staff were wonderfully accommodating, friendly and helpful."
• "A little early in the evening for a great atmosphere, but enjoyable pre-theatre meal."
• "Amazing vegan place. Very exciting to have pizza express that is completely vegan!"

Cons:

• "Completely dead atmosphere."
• "Overall, quite a bad experience and I wouldn't recommend this branch."
• "The other person who seemed like a manager was so arrogant."
• "The atmosphere was lovely as always it was busy, the service was smooth."
• "Completely dead atmosphere."
• "The environment was not very disability friendly."
• "If you want to play Russian Roulette with COVID you are in luck!"

Management

Pros:

• "The manager was very helpful when making the booking for 15 people."
• "Felipe the manager did a great job at explaining the menu, and the food was excellent."
• "Went for a work dinner and the staff were absolutely first class."
• "Maria and the team could not have been more helpful and guaranteed that we had just the best time."
• "the host, Jono, couldn't have been more accommodating."
• "Staff were attentive and kind, very accommodating to gluten free guests."
• "Our waitress, Maria was so nice and look after us all the time."

Cons:

• "I asked could the manager not help to which he said erm she's new and doesn't know either."
• "I was very disappointed in the attitude of the manager who accused me of not booking as they had accidentally given our table away."
• "The other person who seemed like a manager was so arrogant."
• "We could see a manager walking around but she ignored us."
• "The service overall was also extremely poor where the basics were not even executed."
• "We were actually appalled by the attitude of the staff and the service we received."
• "The service here was disgusting indeed, shame though as had good memories of here."