Address: Eastcote Rd, Hume Way, Ruislip HA4 8DZ, United Kingdom
Phone: +441895630753
Rating: 4.0
based on 117 reviews.
Facilities
Pros:
"It’s a very clean basic gym and health suite."
"They do have a smaller swimming pool for kids and learners too."
"Great Pool facilities and sports facility. The whole place has had a massive refurb."
"This is an amazing gym and leisure centre and I will continue to go."
"Plenty of lockers available in the changing area."
"Lovely swimming pool, so much space, clean and the gym equipment is well maintained."
"Large pool and fitness area. I mainly use the free weights area, lots of hammer strength machines, one squat rack, two bench press, one incline press, one seated press and plenty of dumbbells."
Cons:
"The facilities are a bit dated, and the water was a tad cold."
"Bit tired and in need of maintenance."
"Facilities are very poorly maintained and very unhygienic."
"Pool is a little on the cold side, but changing is a big improvement since the refurbishment."
"The sauna/steam room arrangement has been ruined with the refurb."
"Very poor gym equipment facilities, it's old, rusty, and outdated."
"Very dirty and smelly!! Exercise Studio full of dust and hair in the corners, dirty floor, smeared mirrors."
Staff & Customer Service
Pros:
"Staff at reception is always welcoming."
"The staff are all friendly and helpful as well."
"The staff members are warm welcoming and friendly."
"The staff are friendly and helpful."
"I've found the staff, broadly-speaking, friendly and helpful."
"Lots of different fitness classes incl yoga, good equipment, nice new pool, sauna&steam, friendly and helpful staff."
Cons:
"Would be better off selling to a specialist company like Fitness First or Virgin so it can be run properly."
"The team on site lack any kind of customer service and seem more interested in trying to prove you wrong."
"I have also issue with their customer service, I have recently asked a question via their website form and a customer service representative replied with incorrect information!"
"Reception staff can, in the main, appear bored and disinterested."
"High staff turnover, staff seem uninterested in the children and teaching them."
"Staff are very unhelpful and treat you as irresponsible children which I find highly unacceptable."
"Swimming lessons awful. Zero feedback even on their fancy app."
Value for Money
Pros:
"Not a bad gym. Relatively inexpensive especially if you are a Hillingdon Resident."
"I'm enjoying my gym membership, it's 100% worth the price!"
"Good value for money once you've joined."
"Fantastic local venue. With 3 floor gym, dedicated cardio, resistance machines and separate weights room area."
"A fair pool at a good price for local residents if you have the Hillingdon first card."
"Joining this gym annually is more cost effective than taking 2 ad-hoc yoga classes per week and you get more for your money."
"Free parking for members a plus."
Cons:
"Parking fees are perhaps little expensive."
"3rd world conditions at 1st world prices- charging for parking even on a Sunday when there are residential roads for free to pick from."
"Paying for full membership and two weeks in a row there is no space."
"Classes need to be booked at 10pm at night, 7 days in advance such is the demand/too many members."
"Seems very pointless paying membership when you can walk-inn for free."
"Highly advise you to not to get a junior gym membership. For £13.90 a month you get access to a limited amount of equipment."
"I also recently got a parking ticket even though my permit was clearly displayed in the window this took weeks to sort out!"
Accessibility & Convenience
Pros:
"Great viewing area for the swimming pool if you want to watch your star in action :)"
"One of the best things about it is that it's open until 10pm during the week."
"Nice swimming pools. The best part of it is they have separate pools for training / courses and public."