Eltham Centre Reviews Summary

Customer Service

Pros:

• "Local staff are good - polite and professional."
• "Staff are incredibly helpful. Managers are kind, the lifeguards work hard to keep the centre clean and safe for the public."
• "The staff are attentive, friendly and always cleaning the gym."
• "Even the poolside staff were very friendly and chatty."
• "The guy on the front desk was really friendly and showed me the app and how to use it which was great."
• "The centre is very clean, staff were very friendly."
• "I am happy with the friendly staff, the equipment, and I give a thumbs up to how they maintain the center especially the pool area tidy and clean."

Cons:

• "Utterly ridiculous place. Horrible staff, so rude and unhelpful."
• "Awful experience and the worst customer service."
• "The staff here are so unbelievably rude and miserable!"
• "Always pretty girls working at the reception, but they don't seem to have received the appropriate training."
• "Majority of staff who are on the front desk are extremely rude."
• "Staff were unfriendly, and this leads to my main point."
• "They could do with friendlier staff."

Facilities

Pros:

• "The pool was clean and there was a lifeguard cleaning the poolside when I arrived."
• "The facilities are good and especially children swimming pool."
• "The kids pool was great Equipped with water fountain Nice and warm."
• "It is a good gym with good choice of equipment and weights."
• "Lovely and spacious changing rooms. Pool the right temperature and gym and gym changing facilities are nice."
• "The swimming pool is great for families."
• "Pool is a great size 25m so good for length swimming and to top it off after the hard work, the spa area sauna and steam room are a treat!"

Cons:

• "Only went to use the gym. It is small, grubby and felt a bit sad."
• "Piece of equipment missing a nob so you can't adjust the chest setting been like it for 2 weeks now."
• "The pool is a disaster with the worst point being the cleaning."
• "The pool is absolutely freezing would definitely not recommend !!"
• "They also don't have adequate weights in the gym."
• "Hygiene and tidiness are not strong points when it comes to swimming pool in Eltham Centre: water is not transparent, it has been a while since pool was completely cleaned."
• "The cleanliness of the swimming pool, changing rooms, toilets and showers in both swimming and gym area's are awful."

Hygiene

Pros:

• "The facilities were clean and well-maintained."
• "Changing Village is clean and tidy."
• "The place was very clean the guy at the front desk was helpful the changing rooms was clean with hot showers."

Cons:

• "This place is really big and crowded with less showering facilities making it more easier for bacteria to run everywhere."
• "You can catch a serious urinary tract infection because of people who do not treat hygiene seriously."
• "Cleaning here is minimal, in the swimming pool area the changing rooms and toilets are often disgusting, you can notice dirt on the toilet cubicle walls that stays there for weeks on end."
• "The hygiene in the swimming pool and the shower/changing rooms at Eltham Leisure Centre is extremely poor."
• "The toilets are filthy and the smell of urine revolting."
• "The changing rooms were disgusting, and smelt of urine."
• "Cleaners are never insight this gym really needs a good scrub down!"

Value for Money

Pros:

• "Parking is cheap."
• "The classes are brilliant and the new peleton bike studio is equal to those I've seen in gyms with much higher fees."

Cons:

• "I feel it's over priced after they increased costs to £40."
• "£40 is too expensive for not providing the service paid for."
• "Now to register for swimming lessons, you have to pay a booking fee of about 10 GBP which makes no sense since you are paying for the lessons already."
• "They charged my wife a fine for not attending the class."
• "Every time I need to pay £1 to keep my stuff safe."
• "Lockers take 20p coin which is non refundable."

Accessibility

Pros:

• "It was straight forward to book (as a non-member)."
• "Access to the swimming pool is good but it can get crowded."
• "Also the limit placed on visitors means it's never crowded."

Cons:

• "I have tried calling the centre for 3 consecutive days now! No one ever answers the phone!"
• "Appalling customer service. I tried to cancel my child's swimming lessons, spent 30 min on the phone, only to be told I have to submit cancellation form online."
• "They do not take calls."
• "It appears that this centre has little or no will to actually speak with its customers."
• "Those at the front desk are never helpful. They never pick the phone and most times one has to physically appear to try to resolve issues with swimming and all."
• "28th Nov 2021 4:30PM expecting to do a 1 hour session to 5:30PM (as per times on the app)... Front doors locked."