Willesden Sports Centre Reviews Summary

Facilities

Pros:

• "Very well equipped sports centre, you can do a lot of sports here both inside and out."
• "Great local sports centre with excellent 25m and children's pool."
• "The gym is pretty big with good equipment."
• "The pool has a very generous size."
• "Lockers are clean."
• "Saw team cleaning at changeover which was good to see."
• "Great Sports Centre, with the membership you get access to the Swimming Pool, Gym, outside Running Track, Sauna and bunch of free classes."

Cons:

• "The main pool often is really warm which makes it uncomfortable to swim in."
• "The pool of the adult is cold! Lots of kid's diving and the staff didnt care of it! The small pool are absolutely disgusting!"
• "The baby pool is always rammed and poorly life guarded as well as feeling really dirty."
• "Pool is dirty, reception is unable to help with easiest tasks."
• "The gym is very small and overcrowded."
• "The gym is always busy and sometimes you can't use all the equipment you wanted."
• "There is a lack of gym equipment, there is only one ladder, many of which are always broken, there are no steps, there are no weights."

Staff and Customer Service

Pros:

• "I found the staff to be friendly and helpful."
• "People who are very friendly and helpful if you are new to the place."
• "Everyone has been very kind, the machines in the gym work well and are clean, as are changing rooms, showers and toilets."
• "Staff are friendly and willing to crack a smile."
• "The staff are very nice and helpful."
• "Staff members are polite and helpful; general public at the gym are quite nice as well."
• "Staff is welcoming and friendly, everyone was very helpful and professional."

Cons:

• "Nightmare! Filthy and zero customer service."
• "Customer experience is definitely not at the forefront here which is disappointing."
• "The staff ib the afternoon is not helpful."
• "But the reception people are rude and the only answer they give is 'not my fault' and 'Can’t do anything about it'."
• "The manager was an ignorant and rude person like Peter."
• "The reception staff are useless, they should pay them more or change the staff."
• "Manager lacks very basic people skills and seems to just make up his job as he goes along."

Cleanliness

Pros:

• "The changing areas are starting to look cleaner."
• "Everyone I saw or spoke to there was nice, just normal people."
• "The place is generally clean, new machines."

Cons:

• "It is quite often to find hair floating around as many people do not wear a swimming hat."
• "Few changing rooms for families and filthy odour inside the cubicles and no family toilets."
• "The bathroom facilities are horrendous."
• "The actual pool is always filthy."
• "best thing about that sport centre is body combat class with Tina thursday 7;30 or sat 9;30, worst thing is the state of the showers full of hairs and other nasties and not enough changing rooms open when it's at its most busy."
• "The only down sides are the cleanliness of changing rooms and wet sides."
• "Deep clean should be done better in the spa facility as sometimes you really wonder why the 'remainings of the hurricane' are still there when weeks have past?"

Management and Policies

Pros:

• "The classes are just perfect and high quality, the app to book is very good and works extremely well."
• "They really have decent options for both standard or pay as you go members."
• "Memberships fee is quite reasonable."

Cons:

• "1life swimming was great for children’s activities and essential for local communities around the area but not any longer since they employed a third company with DFC (Debit Finance Collection."
• "We asked many times to increase the number of the bikes for David’s Saturday morning spinning and the Management did not even consider or was bothered with an answer."
• "Very discriminating against adult males, never able to get in because I'm an male."
• "The app always show that general swim always busy."
• "First of all if you don’t book a class 1 week in advance within 1h from the moment classes pop up at 6am it all becomes fully booked and clearly there are not enough classes as many members."
• "I've always trouble with booking the classes and they don't offer enough membership options."
• "1 month notice period for membership cancellation which is very unfair for those who has some genuine reason to leave."