Putney Leisure Centre Reviews Summary

Staff and Service

Pros:

• "Andreas showed me all the facilities and was extremely warm, polite and friendly with tonnes of knowledge."
• "The front desk staff are lovely and accommodating."
• "The staff get a bit of a bad wrap in some of the reviews but I’ve found them to be absolutely lovely!"
• "Helpful staff who are able to assist if needed."
• "The staff are always super helpful too."
• "The staff are friendly and helpful which creates a welcoming experience for new joiners."
• "The team is always very cooperative and always patiently guides me slowly whenever I need them."

Cons:

• "Staff were awful and spoke to my autistic son like he was something on the bottom of their shoe."
• "Only downside is some of the front desk staff. One or two women are pretty unpleasant."
• "Phoned in today, to enquire about swimming sessions schedule and spoke to someone called Natalie from reception... she replied in a very rude way."
• "Reception staff are not very helpful."
• "I cannot approach the staff at reception for assistance because I have never met such unapproachable people in a place of leisure and relaxation."
• "The staff have a bad attitude towards their customers/ members and information request."
• "Unfriendly, unhelpful and rude front desk staff."

Facilities and Equipment

Pros:

• "Perfect place to go to the gym or swim if that's what you want to do."
• "Huge gym and 33m pool plus classes."
• "Major refresh of gym, now more geared towards weight training."
• "Spacious and good quality basic equipment in the gym."
• "Good selection of machines and weights."
• "The gym facilities are top-notch, and the swimming pool is a fantastic addition."
• "The gym is really well stocked and you don't wait."

Cons:

• "The male changing room toilets are both out of order with no sign pointing you in the right direction to the next available one."
• "The last time I went to the gym there I don't remember seeing a squat rack or powercage or olympic bars about for those wanting to squat or deadlift."
• "Usually something is broken."
• "While the equipment is a little old and the changing rooms need some renovation."
• "All hand/hair dryers and half of the showers taped and boarded up, because Covid."
• "The sauna has a 6-hour timer."
• "One of the rowing machines’ display wasn’t functioning as always."

Cleanliness and Maintenance

Pros:

• "Generally friendly atmosphere and quite clean."
• "Clean enough."
• "The pools are good and the changing facilities are clean."
• "Modern and new gym and cafe with air conditioning."
• "The pool is clean and there is almost always lane swimming available."
• "Great for triathlon training too - clean pool and good bikes overlooking the pool."
• "This place is brilliant and I always end up spending hours upon hours."

Cons:

• "The worst is that each time I have been there, I found hair floating in the water and getting entangled in my fingers."
• "The changing rooms just don't seem to be very clean and the sides of the pool are very grubby."
• "Very dirty, smell of urine everywhere, toilets are disgusting and I noticed dead cockroaches few times."
• "The changing room are disgusting."
• "Females toilets are very dirty again."
• "The pool is big but absolutely filthy."
• "Changing rooms had a strong smell of urine and the pool had noticeable amounts of hair and other dander floating in it."

Security and Safety

Pros:

• "A manager named Glyn was probably there during that shift and he told me that the whole place is secured."
• "An exemplar of secured leisure place."
• "Almost instantly two life savers responded with lifebuoys."

Cons:

• "Theft problem at the centre."
• "Security of the venue is close to zero."
• "Security of the venue is close to zero as the gate turnstiles are often open and anyone can enter without being checked."
• "I was robbed while swimming."
• "The place is generally dirty and there's little to no security."
• "I've noticed that there are cameras in the communal shower and changing room areas which I find rather disturbing."
• "Don’t park here unless you want to receive a ticket if you’re not a member."

Value for Money

Pros:

• "It's great for the price."
• "For just £30 a month, the value is unbeatable."
• "At almost half the price of other clubs with such extensive facilities, and with a really friendly attitude from staff and members, I am so happy I joined!"
• "My gym membership is unlimited access at £24.99 per month."
• "An extra star for how cheap it is. You get what you pay for I suppose!"
• "This venue also provides a discount for Bluelight which is superb."
• "Affordable."