Sidcup Leisure Centre Reviews Summary

Price

Pros:

• "Cheap? (£23 a month for unlimited swim) YES."
• "In general, compared to what other gyms are charging, the gym is ok and fairly good value for money."

Cons:

• "Monthly memberships however are overpriced unfortunately this is the same for most memberships these days."
• "I do find it outrageous that when paying a membership I have to pay out for parking on top."
• "Pay £45 a month and then get a fine for £100 in their crappy car park."

Facilities

Pros:

• "In the actual gym there is a variety of training equipments to use, there is at least 2 of each machines."
• "Great for the swimming pool with children."
• "Fantastic facilities, pool, gym, classes and courts."
• "The gym's got everything you need in it and everyone there is lovely."
• "This place offers Fantastic Gym Classes and Swim Lessons, Great Gym Staff and a very well run Crèche."
• "Here you have all the leisure facilities, you also have benches that you can watch your loved one have a swim they have a food service area that isn't huge but there's enough choice they serve hot and cold drinks too, there's a creche for small children and babies they have a very large seating area and also vending machines and public toilets."

Cons:

• "Tiny gym, poor equipment, rude staff."
• "The place is always dirty and equipment is never set out properly."
• "The fitness studio floor needs a good clean."
• "The floors in all rooms are always dirty and the equipment/mats in the store room are very old and feel unclean."
• "The gym needs to shut for a day, deep cleaned and the cleaning of it needs to be kept on top off."

Customer Service

Pros:

• "The staff are friendly and helpful."
• "The staff in the gym make this gym! Very professional and polite, if they are at the desk when you walk in always look up and say hello."
• "Helpful staff particularly a young dark-haired lady on reception who lent me a pound for the locker as they had no change."
• "Today Sue at reception was extremely helpful at the entrance turnstile, very friendly and courteous."

Cons:

• "Customer service is non-existent."
• "L have never see anyone so rude as Sylvia in my life."
• "The Reception desk is so badly run that I only visit this establishment under protest."
• "Staff are so rude and incompetent."
• "The staff in my opinion are absolutely disengaged and have personalities of mushrooms."
• "Staff are rude and self-important, you do NOT get treated like a customer."
• "Staff seem to lack the basics in customer service."

Cleanliness

Pros:

• "Used to be my favorite swimming pool- the cleanest in the area."

Cons:

• "Visited today and was shocked by the water quality."
• "The cleanliness of the downstairs changing room was frequently bad."
• "The changing rooms/locker area for the swimming pool are grim and stink of urine."
• "Changing rooms are smelly and dirty, and I wouldn’t put my foot on the floor without cover!"
• "The overall cleanliness of the poolside area and changing rooms is satisfactory at best."
• "Staff was very rude, changing rooms were filthy and the whole place smelt of urine."
• "The toilets here are always disgusting."

Parking

Pros:

• "Dropped my grandchildren off 2&6 years old, parked in DROP OFF POINT, clearly marked, left them with my son and drove off."

Cons:

• "In reality this means that they send nasty threatening letters to anyone who stays a few minutes too long or parks slightly over a parking line etc."
• "It seems ParkingEye doesn't care about Covid."
• "£100 parking fine from parking eye, why is there a drop point when it does not apply?"
• "I’d avoid this place on the basis of the incompetent company they've used to enforce their ridiculous parking rules!"
• "Be aware they have appointed Parking Eye to 'manage' their car park."