Sainsbury's Reviews Summary

Staff and Service

Pros:

• "The staff are very friendly and helpful and the free parking is fantastic."
• "They are very friendly and helpful I even pick up cooking tips from one of the girls that works there."
• "I found the staff to be helpful with quick queueing at the tills and other options available."
• "A lovely lady called Milly was very helpful and accommodating on the customer service desk!"
• "Staff helpful."
• "Staff are always helpful and polite."
• "Staff at the supermarket itself are friendly and helpful."

Cons:

• "I felt I was treated like thief."
• "Hygiene and social distancing too relaxed for me."
• "The main entrance area always feels cluttered and grubby."
• "This place hates customers."
• "Stood waiting for the fresh kitchen to open which is meant to be 08.00 and it is now 08.32, with all the kitchen staff just stood around talking."
• "Very disappointed at the service in the cafe as there was only one member of staff serving and at least 2 others were around chatting and not paying attention."
• "I did not like the way the staff talked to me."

Store Layout and Stock

Pros:

• "There's a sushi bar, a little coffee shop (in addition to the main restaurant), the clothes section seems to have a larger choice and is much better laid out."
• "A really great Sainsburys, always clean, well laid out."
• "Has a wide range of fresh foods and some really interesting cultured foods, organic products and juices."
• "Good place to shop, lots to offer in store!"
• "Lots of fresh produce, and a wide range generally including clothing and homeware."
• "Large store that everything you need."
• "Good size store. Aisles are comfortably wide and a great selection starting with clothing."

Cons:

• "Poor shopping experience. Since refurb, stock is placed randomly throughout the store with excess at end of aisles."
• "Still trying to find what I need after your refurbishment."
• "Basically stock availability very poor."
• "Really badly laid out aisles, bit of a shambles to be honest."
• "Couldn't get down many of the shelves as there were restocking trolleys blocking most of them."
• "The gluten free section is very big but seems to not have what you need ever."
• "The aisles are too narrow and often blocked by stock cages."

Prices and Offers

Pros:

• "Great store and to get the best value plan meals as you go round using the best ingredients on offer."
• "They have the best offers, also the shopping using the Nectar card brings lots of points."
• "You can still get good quality stuff at a reasonable price."
• "Cracking store with very helpful staff. Great that they are now price matching the budgets supermarkets."

Cons:

• "We were horrified at the cost of the groceries compared with other supermarkets we use."
• "Now Nectar prices are just the old normal price but if you forget your card or don't have one expect to pay up to double what the item should cost."
• "Despite what you may have heard it is not cheaper than Asda."
• "Many items such as recycled loo rolls have massively shrunk."
• "This is the 3rd time I have gone all the way to this Sainsburys only to find the item I need is out of stock."

Facilities and Services

Pros:

• "There is a very small Timpsons outside for key cutting etc."
• "Argos shop within shop and Timpsons are just by main entrance."
• "Outside the main entrance there’s a Timsons, who boast they can replace many phone screens while you shop."
• "Toilets- always clean and fresh (well done Sains!)"
• "Plenty of parking and recycling facilities."
• "Easy parking with plenty of space."
• "Plenty of pumps for fuel. Cheap fuel."

Cons:

• "You need to scan your receipt in order to leave because all customers are guilty of shoplifting until proven innocent."
• "Be aware though, the in-store Lloyd’s pharmacy is no longer there, so don’t expect to grab a prescription while you’re stocking up on your spinach! Lol."
• "The only criticism is small trolleys are in short supply."
• "If you like queuing this is the store for you."
• "Why is it every time I use the self service machines, they go wrong, and I have to wait for a member of staff to put them right?"
• "Stupid barrier system to get out, buy your items then have to prove your purchase and scan the receipt to get out."
• "They have now changed trolleys to needing a coin, not very modern thinking in times where things are moving cashless."