Address: 77 High St, West Drayton, UB7 7QH, United Kingdom
Phone: +441895438444
Rating: 3.1
based on 123 reviews.
Service
Pros:
"The service was decent at that time but you would still have to call them 15 mins prior if you didn't want to wait too long."
"At least service is very nice."
"Perfect the best I ever had."
Cons:
"Terrible service. Delivery time more than 2 hours despite calling a being told it was 10 minutes away/round the corner for more than 50 minutes."
"They never pick up their phone or pay attention to any of the delivery instructions."
"Waited an hour and a half for food. Still waiting after a further 20 minutes."
"Food is always more than 15/20 min late, despite it literally always estimating 1 hour for delivery."
"Slow service delivery is never on time, I've waited 3 hours on occasion for food to arrive."
"Lying on the phone, orders taking 3-4 hours to be delivered, or never turning up at all."
"Extremely poor service, staff is extremely unprofessional especially the lady that takes order."
Cleanliness
Pros:
"The tables and chairs are fine."
Cons:
"Not the cleanest of places."
"Really dirty store, tables never cleaned, customer dining floor full of grime."
"I do now worry about the cleanliness of the place, the counter, overhead menu & bin are dirty and look like they aren't cleaned properly."
"It’s very dirty inside where are the tables and where is the kitchen very very dirty."
"Making too much money to care about customers or food. Takes way too long and the store is so disgusting had to cancel the order."
Food Quality
Pros:
"Chicken burgers are juicy, and the marinade is amazing, with really soft burger bun."
"Chicken is excellent and there's also a really good selection of burgers and sides."
"Chips portion was large for each meal."
"I've had the Chicken Piri Piri Wrap twice and it was excellent both times."
"The best taste of chicken."
"Amazing taste. I went in 20 to midnight and they were about to close. Still they made me awesome burger double breast lemon and herb."
"Food is amazing and I love it!!! Its the best to end the day on."
Cons:
"After two hours we have received cold food."
"Ordered from the e dessert menu, waited about 45 mins for the desserts to be delivered to be melted."
"The quality of the peri peri chicken they use in the burgers is now going downhill."
"Their fried chicken is very soggy and rubbish."
"The wings were also inedible being overcooked and tough."
"The beef burger was tasteless."
"Fries cooked on smelly oil, Chicken wings - I don't even know how to describe, it was just dreadful."
Order Accuracy
Pros:
"Lots of dips provided without being requested."
Cons:
"So every time I would order something, they would get it wrong."
"Even after repeating my order 4 times I was given a piece of chicken instead of 6 wings which I ordered."
"Phoned through my order was told it would be ready in 15 mins, only to come into the shop to wait a further 30 minutes and find out they got the order wrong."
"2 hours for delivery and I live 1 mile way. food cold. drinks forgotten."
"Also our order was also missing some items."
"We ordered for food delivery. But one item was missed."
"They are constantly forgetting items, and are unbelievably stingy with their sauces."
Staff Behavior
Pros:
"Aside from that one issue everything else is amazing and would highly recommend going here."
"Highly recommended."
"Perfect the best I ever had I. The boy with the motorbike that comes all the time there they lovely food it's perfect 10 stars to me thank you for your perfect service"
Cons:
"I have been here so many times having my meal here but now today 22-10-20 they were so Rude even called for police as we just asked them if it is open."
"Very rude and stupid customer service they don’t know how to treat with customer."
"Most of the time they are in arguments and today was worse banging things and staff resorted to crying and yelling at each other."
"Teach the young Asian girl at the till to smile. She’s working in a chicken shop, what is with all the arrogance and attitude?"
"Rude service, Slow service, wanted to eat in but got takeaway, Unkept shop."
"This place is an absolute disgrace I ordered £26.98 on the phone they told me between 30-45min, it took them over 90min to deliver my food when it arrived it was cold and missing a meal."