Aurora Dental & Implant Clinic Corsham Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "All the staff and dentist are all friendly, relaxed, helpful and understanding."
• "The reception team are welcoming, experienced, informative and empathetic."
• "Polite, friendly and helpful staff. Nothing is too much trouble."
• "Very friendly, thorough and pleasant. I saw the hygienist Louise yesterday and she was very reassuring."
• "The receptionists are very polite and accommodating."
• "Everyone is very professional."
• "The staff who work at the practice are both friendly and knowledgeable."
• "All the ladies on reception know your name as you enter and they are friendly and genuine."

Cons:

• "But to be told by a receptionist that if I didn’t give a contact number...was not friendly or a pleasant experience."
• "The reception staff are rude and abrupt on the phone they make you feel as though you're a nuisance to them."
• "After querying the cost i was told by Aurora this was down to the practice having to clean between patients, not sure how this is acceptable."
• "Clare didn’t say anything no thank you, goodbye I am the customer. Clare seem completely put out by me."

Quality of Dental Care

Pros:

• "My visits to the clinic have been painless and comfortable, where treatments are done quickly in a calm and stress-free environment."
• "You don’t need to worry with this dental practice about the fear of dentists. Richard Stevens is my dentist and he always makes me feel at ease."
• "Yesterday I had dental treatment at Aurora dental practice which was absolutely stress and pain free."
• "I had a lower right molar extraction carried out on 27 April by Richard. The extraction was quick and pain free."
• "A very modern clinic with the latest technology equipment."
• "Clean, airy surgery. Polite, friendly and helpful reception staff."
• "I have been with the practice for a number of years & have always had a friendly & excellent service."
• "I have been going to this dentist since I moved to Corsham and I couldn’t rate them highly enough, always very welcoming and professional."

Cons:

• "It felt so rushed and it didn’t feel like there was care to clean each tooth."
• "Visited Aurora because my dental practice had recently gone into liquidation meaning i was 3/4 of the way through my Invisalign treatment...instead he told me it would cost me £300 an hour for his services."
• "I took the decision to leave the practice this week as I have found it increasingly difficult to get appointments for treatment."

Appointment Availability and Accessibility

Pros:

• "They always respond to an emergency with an appointment within the week."
• "As a new patient, I was offered an emergency appointment and follow up appointments very quickly."
• "I was seen very quickly as an emergency when I developed an abscess on a back tooth."
• "I have had 4 appointments at Aurora recently and have always found the staff to be kind, informative and helpful."

Cons:

• "Getting a short, emergency appointment isn’t a problem, but getting an appointment long enough to treat the issue is."
• "Unfortunately the earliest appointment I could get to repair the tooth was 22nd May, a full 7 weeks later."

Child and Family Friendliness

Pros:

• "The added bonus is that the clinic is easily accessible on the High Street with free parking close by. Children are also allowed to attend appointments with you."
• "But when they let me take my daughter's teddy bear in on my last checkup and got some photos of the Teddy having a checkup to show her...that's very caring service."
• "We cannot thank and recommended Emily, Carl, the wonderful receptionist, Farhan and the whole crew at Aurora Dental practice. They welcomed us like family."
• "My toddler daughter had her first trip to the 'tooth doctor' with Richard and he did everything he could to make her feel happy and comfortable."

Cons:

• "No specific negative feedback related to child and family friendliness."