Hunters Lodge Country Boarding Kennels & Cattery Reviews Summary

Customer Service

Pros:

• "We still received a first class service and were offered the opportunity to move to another date."
• "The staff are always friendly and informative and happy to help in any way possible, even when they are busy!"
• "Richard has been so flexible allowing us to change days etc as our building work evolved."
• "Thank you Hunters Lodge for letting me go on holiday and know my doggies are safe and happy."
• "The owners & staff are so kind & friendly."
• "The staff were great at putting our minds at ease and sent pictures."
• "The staff are very friendly and really seem to care about him."

Cons:

• "We did email you a week or so before we put the review on but did not get a reply so Julie went ahead with the review."
• "We arrived a couple of hours later than planned and arrived to a locked gate."
• "So I turn up to drop Ralph off and the lady who came to take him did not ask any questions about him or try to understand what he was like as a dog."
• "It all felt very strange to me and I wouldn't recommend this place at all."
• "Checked on facebook reviews and this Kennel has also lost peoples dogs in the past and the owner harrasses you to take down negative reviews."
• "I think maybe you need to Learn a lot more about customers relations and service and also inform your staff correctly on your procedures."
• "Come to pick him up the next day and a very brash gentlemen turns up at the gate saying all staff were on their lunch."

Facilities & Environment

Pros:

• "The kennels have great view over the field giving them lots of smells and sights to enjoy."
• "The massive secure outside space together with a team who obviously really care for the animals in their charge really set this place apart."
• "The kennels themselves are a slice of heaven, like a wonderfully kept secret - absolutely stunning."
• "The dogs and cats get lots of love cuddles and attention in lovely spacious accomondation set in 20 acres of stunning countryside."
• "It’s a great place with loads of space."
• "The area where the cats board was very clean and had a good amount of space."
• "The area is huge and beautiful."

Cons:

• "Both had definitely lost weight which could have been the stress of the dogs barking close by or the general environment."
• "Found poo on and around their feet and rear end."
• "The enclosure is very basic, vet bedding, heat lamp, litter tray and a plastic chair and were quite run down in general."
• "I asked one of the girls for something to use to clean the poo off of my cat and was handed a dirty sponge and old bedsheet."
• "No apologies were made just a quick clean up of it but it still wasn’t great."
• "Rare update or photos of dogs while in care."
• "Also a written short summary of each dog staying would be nice for the customers, as no one actually tells you anything."

Animal Care & Staff Interaction

Pros:

• "The staff are so compassionate and loving towards the animals."
• "Dogs are walked every day."
• "I cannot praise Hunters Lodge enough. They are SUPERB."
• "All of the kennel staff and office staff were very professional, friendly and knowledgeable."
• "Spacious, clean kennels run by staff who clearly know and understand their doggy customers."
• "The staff kept me updated with photos and he looked so happy."
• "The staff is simply outstanding and the owner a very dedicated and accommodating individual with a real passion and understanding of dogs."

Cons:

• "On pickup the male dog had been bitten by his sister... left with open wound bleeding."
• "First time using a Kennel for our Chihuahua and I have to say i’m a little disappointed, he was only in there for 4 days and he came back having lost so much weight."
• "When we came to collect them they seemed desperate for attention and had lost weight."
• "We used the cattery for our two cats in June and I wouldn’t bring them back."
• "Really disappointed with this kennel, to say you pay so much!"
• "We wont go again."
• "Will not be using again."

Value & Pricing

Pros:

• "Excellent kennels, They have helped out on short notice many times."
• "I'm so glad I made the right choice."
• "I would not think twice about leaving him there in the future."
• "Would definitely recommend and use them again in future - we were able to relax and enjoy our time away instead of fretting about our pets."
• "We will definitely be using Hunters lodge again in the future."
• "I would highly recommend anyone to use these kennels."
• "I would 100 percent recommend these kennels, the staff are lovely and friendly too!"

Cons:

• "I am disappointed because as I say the dog loves it there, but the above pricing practice does not seem honest to me, sorry."
• "To our surprise, when we got there we were charged for 2 full days under the excuse that they charge 'by the day'."
• "Dogs washed just before pickup, which is not normal we think as its an additional pay service."
• "A friend collected our dog and they didn't give him the bed or toy we left in a big yellow bag."
• "It would have been helpful to have the closing time mentioned at the time of booking."
• "I asked one of the girls for something to use to clean the poo off of my cat and was handed a dirty sponge and old bedsheet."
• "Come to pick him up the next day and a very brash gentlemen turns up at the gate saying all staff were on their lunch."