Coxmoor House Kennels & Cattery Reviews Summary

Booking System

Pros:

• "Booking is easy with the new online booking system."
• "The online booking system took a little while to set up, but it will be so easy to book them in again now the initial information has all been entered and I like that they take a lot of relevant information and the dogs have their own profile."
• "I even mastered the online booking."
• "Love the new online availability/booking app."
• "Also the booking system is great, it’s very handy having his details saved on a profile."

Cons:

• "However not so impressed with the new online booking system as we still have to contract the kennel to refund a dy's fee if we are coming for the early pick up."
• "The bookings are all on line only now using a website that isn't that easy to navigate."

Staff and Service

Pros:

• "The staff coped admirably with their mums endless changes of plans, and were super professional at all times."
• "The staff are lovely and caring, and that’s what makes you feel happy and relieved, as this is your fur baby’s second home."
• "The staff were very friendly and professional and very helpful on our recent first visit."
• "The staff are super friendly and caring."
• "The workers at the kennel were lovely and I appreciated the update during the stay."
• "The staff are brilliant and really look after Max for us whilst we are on holiday."
• "The staff are very professional, qualified, caring and friendly."

Cons:

• "Groomer literally cut one dogs nails and groomed the cat. I also wanted both dogs bathed, deshed and nails cut. She said she asked the Kennel staff to do what she didn’t do. Yet only one dog was bathed. The other had nothing done."
• "We came home from our holiday to find our dog to have bleeding claws (cut to short) which we never instructed."
• "Two members of staff were present when I collected my cat and neither of them knew the cat I was collecting they walk straight past his cubicle."
• "They do look after the animals well in general, well fed and walked, but if you have any extra instructions it does seem to lack attention unfortunately."
• "Gave instructions on which cats were to be housed together. Two hate each other, so this was important for us. This wasn’t done which led to a call that evening stating one of them was stressed out and needed swapping."

Facilities

Pros:

• "The place looked well kept, had a large paddock area where they take the dog out to play and run around."
• "The individual pens and access to the secure fields is a really great idea."
• "Safe walking for dogs took my 3 today free run in an enclosed field whilst we stood and watch them loved every minute."
• "So many different areas in the field, HUGE space, weatherproof cover area for owners not wanting to get wet and so safe and secure."
• "This is a very big secure field with clean water for drinking."
• "The large, secure field meant we had the peace of mind that they would be free to have a good amount of exercise."
• "A nice secure, clean area for dogs to play."