The Burger Shop Co. Reviews Summary

Food Quality and Options

Pros:

• "Very good burger 🤌🏾. You’ve got the option of selecting what cheese you’d like in your burger."
• "One of the best gluten free burger shacks between the coast and London hands down."
• "Amazing service and the vegan food was INCREDIBLE."
• "Their sign says 'home of the best tasting burgers' and they are not wrong!"
• "Service was excellent. Made to feel very welcome and served quickly. I had the vegan waffle burger - extremely filling."
• "Absolutely amazing food. Best burger I have EVER had. Very tasty, loved the sauce."
• "Great food. Good sized portions."
• "Excellent Lunch - friendly & helpful staff. Great tasty nachos to share: tasty cheese burger & skin on fries."

Cons:

• "Walked into a half empty restaurant to be told they're fully booked."
• "I was disappointed with the Rooster burger, the cooking oil was the overpowering taste, lacked flavour."
• "The mac attack was a bit rich towards the end and the sauce on the bacon loaded chips was a bit sour."
• "Whilst the vegan burgers were pleasant, we were very disappointed by being served meat."
• "Ordered a Flaming Rooster (a spicy chicken burger) and a Classic Cheese Burger (beef). The chicken burger was unfortunately overcooked."
• "However, the mac and cheese was a bit of a let down with a vaguely cheesy runny bechamelle."
• "Ordered classic cheeseburger with Stilton cheese and caramelised onions. Didn’t get a huge hit of Stilton though unfortunately."
• "Food wasn't that good. Service was disgraceful."

Service and Staff

Pros:

• "And the staff were just great with our two kids as well, definitely would recommend if in the area."
• "Lovely atmosphere all round 10/10 impressive looking cocktail menu will definitely return."
• "Service was great, we were treated with kindness from the get-go and the staff were attentive to my friends diary allergy."
• "Staff very helpful and happy to help. Was very busy which is a good sign."
• "Staff were incredibly friendly, funny and treated us very well - even bantering with us at some points."
• "Very attentive staff who anticipate what you want before you ask."
• "Staff needs to show manners and availability to welcome customers, plus serving can be improved."
• "The service was incredible, food unreal. Would definitely recommend!"

Cons:

• "Service was okay, no major faults, I was sitting for a while, quite clearly not eating anymore, wasn't busy and had servers walked past, and no one came and took the plates or ask if I wanted the bill."
• "I am very disappointed that TBS did not even have the courtesy to reply to my email."
• "The service was terrible. Left us sat waiting for ages before taking drinks orders."
• "The food was good however the only staff member who was nice to us was the chef. Our waitress however had a poor attitude for no reason :/ and customer service as a whole was lacking."
• "Got given the wrong table's bill at the end. Other than that hiccup, I received excellent customer service."
• "The waitress was incredibly rude to us (family of 5), and looked clearly like she wanted to be somewhere else."
• "Avoid this place...disgusting service. Kept waiting 20 minutes without acknowledging us even though no one else in front."
• "Food was ok, extremely greasy burger which wasn't great. It was still nice but the guy serving seemed to just be in a mood which was off-putting."