Address: 35 Hall Ln, London, E4 8HH, United Kingdom
Phone: +442085291246
Rating: 4.7
based on 230 reviews.
Customer Service
Pros:
"She put me at ease and her bubbly character made me feel so comfortable."
"These guys fitted me in the very next day."
"The reception staff were kind and helpful."
"Everyone is super helpful and highly professional, they go above and beyond to take care of you."
"All staff from reception to dentists are very friendly and all do their best to make you feel welcome and comfortable."
"The ladies from the desk looked after our 7 months old baby while she was having treatment done."
"I felt very relaxed. The friendly receptionists greeted me warmly."
Cons:
"The lady I spoke to on the phone 21/12/22 this afternoon is very very rude."
"I then explained my situation and was told I would need to pay a £75 for not being able to attend."
"Receptionist told me you probably can’t see it but the dressing is further down, no one can see you until Monday we are fully booked, antibiotics take 48 hours to start working."
"One of the receptionists tried to charge me double from what I was quoted by the dentist several times and by a different receptionist."
"I was shocked with the way we were treated. Manager refused to book appointment as we missed an appointment back in 2012."
"The majority of the reception staff were welcoming except for the unprofessional and impolite receptionist named Pushpa."
"First time to attend the Dr I saw was very rude and made me so upset."
Treatment and Dental Care
Pros:
"I had implants done here and I was really pleased with the treatment I received and the results."
"The clinic itself it's clean, welcoming, tidy and with all of the necessary covid precautions in place, I very much enjoyed everything!"
"Helped me to get over my fear of Dentist."
"The skill of dentist is remarkable."
"Dr Monil Chohan is the best dentist I have ever been to, I normally shake as soon as I get in the chair but he is so good at calming a person and very patient."
"I have always hated hygienists who tend to cause pain, but Farah is just the best and I never mind going for a scale and polish."
"The extraction took less than 10 minutes, it was virtually pain free."
Cons:
"I have been to this dentist my whole life... But I wouldn't recommend it and I won't be going back because of this."
"Would have given it 5* if I had not cut my finger badly on their metal banister after my appointment."
"It's a shame they have no openings for NHS patients though, as it's pretty expensive as a Private Patient."
"I was not satisfied with the results but was told how much of a difference it made and the dentist was not interested that I was not happy."
"The dentist during the appointment wanted to charge a further £200 just to glue it back, but stated he could not be responsible."
"Additionally, the dental hygienist Humera doesn't have a clue what she's talking about. She gave false information regarding my dental health."
"So basically I’m asked to pay £315 with no guarantee. Extortion 😌 bad customer experience."
Facilities and Environment
Pros:
"The practice itself is clean and very well presented."
"Overall decor felt more like Harley street than Walthamstow."
"Incredible service, great staff and outstanding facilities."
"Their attention to detail regarding patient safety, cross infection etc is second to none."
"The environment is very amicable and the surgery maintains top levels of hygiene whilst using the latest technology."
"Overall a nice, clean, and friendly place."
"The surgery is spotlessly hygienic and has a welcoming atmosphere."
Cons:
"Even now six months on there is still a £20-£40 PPe fee even though all covid restrictions have been lifted in Uk."
"Lastly, this place is overpriced - seems they only care about money."
"The hygienist visit was more expensive than my regular practice."
"Which isn't great when it cost almost £80."
"When going to the hygienist beware that paying for 30 minutes will get you closer to 15 minutes of cleaning."
"I also ended up wasting almost £300 on teeth whitening which didn't even work!"
"It’s 1:00 am on Sunday and I am still in pain taking ibuprofen and paracetamol since Monday."
Professionalism and Expertise
Pros:
"Dr. Yoshan Patal is also so kind, patient and delicate and professional doing his job."
"Booking here was also easy and efficient and I was able to have a back to back appointment with my partner for each visit."
"Amazing staff and all the dentists I met. They made sure I knew what was going on and gave various options on the treatment needed."
"Dr Vince Chen did a fantastic job on my white filling, and Hawa who made my teeth sparkle almost as much as the wonderful receptionist Helen."
"Dr Gogna always makes me feel at ease, the hygienists are all great."
"Had my Invisalign treatment here with Dr Pratik Sharma who is a very skilled professional."
"Dr Yosh took the time to clearly explain every step of my assessment."