Horseshoes Maidstone Reviews Summary

Service

Pros:

• "Ella & Abbi were great, efficient, happy and polite."
• "The service me and my wife received from James and Vicky was very professional and made our dining experience exceptional."
• "Service by Chloe, Abi and Jess was second to none, nothing was too much trouble, they were very attentive all evening."
• "James the server was very helpfu and friendly."
• "Service was good however it was very understaffed for the amount of guests in the restaurant."
• "Service was exceptional."
• "The staff were friendly welcoming and efficient without being pushy or making you feel rushed."

Cons:

• "Waited over 20 mins for drinks."
• "Service was a little slow which I guess was to be expected."
• "Service in the restaurant quite slow, had to catch the waitresses eye several times to get served."
• "Service is very very slow- I've visited 3 times and on every occasion we had to wait over 20 minutes just for someone to produce the bill!"
• "We then waited 45 min for the starters."
• "We were Sat waiting for 25/30 mins despite trying to get the waitresses attention."
• "We had to wait a long time for drinks, our meal and even longer to order more drinks."

Food Quality

Pros:

• "If you visit you have to try the halloumi fries. They are amazing."
• "The slaw and chilli jam with the chicken burger was lovely."
• "Both main meals were beautifully presented and very tasty and also hot."
• "Pork belly and scallops were off the scale! Truly one of the best meals I have had in a very long time."
• "The food was amazing, and was lovely and hot! The portion sizes were huge, and cooked to perfection."
• "Food was superb and we will definitely be returning."
• "The food is always fantastic and no matter what I order I am always delighted with my meal!"

Cons:

• "The vegetables were hard and the cauliflower cheese looked like it been microwaved."
• "The portion sizes were tiny from the children’s menu and normal menu."
• "The sunday roasts arrived an hour after we arrived, lukewarm at best with the yorkshire roast positively cold."
• "Mains were good except for when a small insect crawled from underneath the watercress of the steak I ordered."
• "The triple flavoured cheesecake dessert was dry, missing the fresh fruit and generally disappointing."
• "The mains were stone cold and my sons burger was so hard and cold I could have used it as a spare wheel."
• "The pork belly was not cooked long enough and the vegetables for the Christmas Dinner had been sliced but were totally raw."

Ambience

Pros:

• "Lovely country pub, with lots of space and outdoor seating area."
• "The Horse Shoes has that perfect blend of historic queues and 21st century clean interior splendour."
• "It's nicely appointed and has that cozy feel whilst being quite open and airy indoors."
• "You will not find a better country pub setting to eat at."
• "Super lovely ambience."
• "Great atmosphere. Loved the open fire and the fact that the pub had been modernised but was still full of character."
• "The atmosphere was relaxing and not too loud despite being busy."