Hand & Sceptre Reviews Summary

Service

Pros:

• "Jay was outstanding looking after us."
• "Our waiter Jay could not do enough for us and made the whole experience a complete delight."
• "Staff were friendly and we did not feel rushed but not forgotten either."
• "We were made to feel very welcome."

Cons:

• "Service was very poor, they were distracted and didn't pay much attention to the table."
• "Service needs to be better at those prices please."
• "The service was slow because they where overwhelmed."
• "Not the friendliest of greetings at the bar."
• "The waitress was unsure how to use her tablet and unfamiliar with the menu."
• "Staff seemed as if they didn’t want to be there."
• "Just totally overlooked by staff."

Food

Pros:

• "Duck noodle salad was delicious."
• "The quality of the food was excellent and always hot."
• "Food was generally well prepared & presented & was tasty."
• "The breakfast was beautifully presented & top quality."
• "The mushroom starter was perfect, with soft yielding mushrooms in a wonderful sauce."

Cons:

• "Disappointingly a starter wasn't available & the restaurant had run out of butternut squash."
• "It took over an hour for our dinner to turn up."
• "The food when it turned up was very underwhelming."
• "The crab and prawn linguine had to be sent back due to the lack of crab."
• "My eggs Florentine the next morning lacked hollandaise sauce as there was none in stock."

Atmosphere & Facilities

Pros:

• "Beautiful restaurant."
• "The restaurant is clean and modern and the car park is a good size."
• "Nicely renovated."
• "The Hand & Sceptre has just been refurbished and the new decor and menu have most definitely been worth the effort."

Cons:

• "All rooms are up a steep flight or two of stairs."
• "Our room though well appointed and comfortable had no heating."
• "However I can't even give it 3 stars as the smell in our room was so pungent it kept me awake all night."

Value

Pros:

• "Good value too."
• "Rooms all recently refurbished and very good for the price."

Cons:

• "But large centrepiece yorkshire pudding with otherwise tasty roasts was disgusting."
• "I thought the lunch was overpriced."

Atmosphere and Decor

Pros:

• "The remodel is lovely and the service and food lived up to all expectations."
• "The location and decor of the pub was nice and welcoming."

Cons:

• "Popped in early on a Wednesday evening. Group of 'geezers' being very loud and swearing."

Customer Service

Pros:

• "Easy parking and location to meet up with family."
• "Booking system is easy to use and the service was faultless."
• "Tris was incredibly helpful and charming and was overall OUTSTANDING great mentality and work ethic."

Cons:

• "I would have liked to think manager would have asked them to calm it down a bit."
• "Service was unfortunately very poor. We waited 15 minutes for a waiter to take our drinks order."

Food and Drinks

Pros:

• "Tasty food with some seasonality and all reasonably priced."
• "Had an amazing Christmas dinner here. Food was cooked to perfection."

Cons:

• "The food was OK nothing special."
• "Prawn tempura sandwich only 3 prawns wouldn’t go back and took ages to come out."
• "Took a long time for the drinks to arrive, and the food was a bit hit and miss."

Overall Experience

Pros:

• "Will definitely return."
• "It's a gem of a place and can't recommend it highly enough."

Cons:

• "We were a table of 6 and all of us were disappointed with our visit."
• "Left feeling let down as expectations were high and not met."