Chunri Boutique Reviews Summary

Customer Service

Pros:

• "her customer service is the best."
• "Excellent customer service and fitting."
• "Customer service was outstanding and made me and my family feel very welcomed."
• "Baji Naz with her expert advice on how to styling and suit arrived well within our timeframe."
• "Aunty Naz provided amazing customer service, she was so friendly as well as patient."
• "Iqra service was amazing she made me feel comfortable and gave the best advice."
• "The staff was amazing very polite & friendly."
• "Brilliant service bought my walima dress from here. The lady who served my looked after me beginning to end."

Cons:

• "DISGUSTING SERVICE! I ordered my wedding lengha 3 months before my wedding... They refused to pay the remaining amount and refused my lengha."
• "Very bad customer services especially Ghazala that works there."
• "Absolutely shocking customer service. Ordered 2 outfits from here and one came completely wrong and the other didn't turn up."
• "Disgusting customer service, please stay away! I had ordered an outfit which arrived too tight, the measurements didn’t even match the ones taken on my order form."
• "Do not shop from here the owner is a disgusting old bearded man and does everything in his ability to hold onto cash."
• "Shops like this make me sick. They love keeping your money and taking it so quickly however for a refund they go into cardiac arrest."
• "PLEASE AVOID THIS PLACE! The owner is so disrespectful and a fraud! Disgusting customer service, please stay away!"
• "This owner - THE ONE WITH THE BEARD is hungry for money. He gets orders wrong and on top of that he demands more Money to fix the issue."

Delivery and Fit

Pros:

• "Ordered same day and dress came earlier than given date."
• "Who updated me throughout the process to let me know when my dress was coming too so it really put me at ease."
• "Very good done earlier than expected the dress was even better than I imagined."
• "Everything was delivered on time and to the exact requirement needed."
• "My outfit was exactly how I wanted it, nothing was changed, I only personalised the Kameez of the lengha and it was the exact shade of gold I requested."
• "My dress arrived way earlier than expected."
• "Order 3 maxi dresses for my daughters. Came after 7 weeks, 1 week early. I was delighted and overwhelmed with how it came out."
• "We received the outfit 1 week later with complete alterations."

Cons:

• "Had my bridal lengha made in February, took around 4 months and then additional time as I needed the hip area slightly altered."
• "Order was supposed to arrive 9 days before the wedding went to collect on the date they wrote on receipt to find out there not even open."
• "1 week before my wedding, I received a call to say the lengha had arrived. When I went to collect it, it was totally different to what I had ordered."
• "She took my measurements too big I could see she was adding inches on. Got my dress and it was massive."
• "Paid him for two outfits one which Ghazala completely had forgotten about and the other which was made completely wrong."
• "I left a deposit of £600 and was promised a collection date and a call 2 weeks before collection. There was no call or return of my call. On the collection date my purchase was not available."
• "I went to collect my order as the receipt states and the told me that it’s not ready yet, it’s still in India and that it won’t be here for another 2 weeks."
• "having waited up to 7 weeks my order came as xx large, I had to have it altered 3 times to the point where the chiffon fabric was damaged due to constant repairing."