Forest Dental Care Reviews Summary

Clinic Environment

Pros:

• "Extremely clean environment."
• "Inside the clinic is pristine and plenty of chairs."
• "Clean and Refreshing Dental Clinic."
• "The practice is spotless and I wouldn’t go anywhere else."
• "This dental practice is lovely, bright and clean."
• "The practice is also very clean and light."
• "Generally, the practice was well presented and clean!"

Cons:

• "4 years ago I went to this clinic... he was very rude, one’s he was shouting at me and telling me that his clinic is smelling bad because of my tooth."

Staff and Dentists

Pros:

• "The staff was pleasant and courteous."
• "Dr Mohammed Usman Rasul... was very friendly and kind yet maintained a degree of professionalism throughout my appointment."
• "Dr. Mohammed Usman Rasul it’s the greatest dentist I’ve ever seen!! I can’t thank him enough for his professionalism, yet friendly and warm attitude!"
• "Dr Malik who’s attentive, kind and patience, he talks you through the procedure."
• "I saw Mohammad and he is an excellent dentist with a brilliant bed/chair side manner!"
• "Dr Amina Arshad was very patient, professional and kind."
• "Dr Neda who is delightful, highly skilled and explains all treatments as she is carrying them out."

Cons:

• "Would not recommend this practise to anybody. Avoid at all costs."
• "They are now going down the drain. I waited for 39 minutes on phone to get an emergency appointment today the 20th of September 2023 from 9.21 till 10.00 but to my surprised after long waiting they dropped my call."
• "Very disappointed and I have left with a bitter taste. They don’t respect me especially the lady from the reception."
• "This dentist does not care for their clients only the money."
• "Considering it’s far from cheap, the disregard for customer service is inexcusable."
• "I am not happy about their service coz they only looking money."
• "They are not enough slots for NHS patients."

Appointment Accessibility

Pros:

• "They say they have same day emergency appointments for NHS customers if you call between 9am and 10am and they will try very hard to get you in."
• "Appointment was easy to get, and I only had to wait a week, whereas other dentists in the area I'd potentially have waited a month or more."
• "Had an emergency, this clinic was nearest from those who are open during weekend, called 9am, got booked at 11:40."
• "Arranging and rearranging appointments is also very quick and easy, and the reception staff is always very welcoming and helpful."
• "Service got far better now.. Reception responds really far better way than before."

Cons:

• "I am trying to call since 15 mins to re-arrange my appointment, I dialled more than 10 times and nobody is picking up the phone."
• "Every time I need one I have to phone at least five times, and sometimes many many more."
• "They cancelled my already booked appointment."
• "It is almost impossible to get an NHS appointment."
• "Spent 20 minutes on hold without speaking to anyone and had to give up and go back to work."
• "Emailed to confirm I needed to move the appointment and wouldn’t be coming in and that I had tried calling. No response."
• "But it is almost impossible to get an appointment."