The Dental Design Studio Reviews Summary

Professionalism and Skill of Dental Staff

Pros:

• "Dr Karen really knows her stuff and is very honest and professional."
• "Dr Karen Sanderson and her dental nurse Gemma, make the whole experience very relaxing, friendly whilst being professional."
• "Dr. Rachel Sinclair’s exacting and highly skilled work repaired a badly broken tooth."
• "Dr Karen Sanderson is outstanding in her vocation."
• "Dr Karen Sanderson thoroughly examined my problem and explained every possible option available."
• "Dr Karen really made me feel at ease and her experience shows in how she interacts with you."
• "Dr Karen has the best bed side manner I have seen in a long while, and managed to put both my son and l at ease, just by listening to us and involving us in his care!"

Cons:

• "I got too much toothache and seen there Dr Karen Sander which was very unprofessional and very disrespectful."
• "Dr Karen is a money grabbing unprofessional dentist, was told she wasn't prepared to do the work in my mouth because I'm a nhs patient n she would be working for minimum wage she left me in pain n constant infection."
• "Dentists are incompetent, I had been in pain since a wisdom tooth was taken out of the bottom row."
• "The dentist who saw me was very dismissive of my pain, said it was down to poor oral hygiene and it was my gums which were causing the pain."
• "Dr Karen Saunders previously butchered my tooth badly, put a crown on and I nearly died with the infection that formed underneath it."
• "The female dentist was rude and didn't check my child's teeth properly."
• "Worst dentist I have ever had the displeasure to deal with... rude staff, misadvised on treatments."

Customer Service and Reception

Pros:

• "The reception staff are also great, friendly, approachable and very professional."
• "The lady at the reception is lovely and very helpful."
• "Whenever I visit the dentist I always receive a very warm welcome from the staff on reception Pinar and Jolita."
• "The receptionist was extremely helpful and found a time slot suitable for me."
• "Receptionist are very helpful & kind."
• "The receptionist was very welcoming and the surgery was very clean."
• "Everyone I have encountered here has been brilliant and accommodating to me and my son (4yo)."

Cons:

• "Today I called up to check on a referral only to be told by receptionist they couldn't find me on the system."
• "I turn up and I'm greeted by a receptionist I have never seen before who is even worse than the others."
• "Receptionist don’t answer the calls and gives fake details for management."
• "Receptionist(s) lacked customer service, no courtesy whilst taking my payment."
• "But the staff, especially receptionists seem to be working sooo hard they have no time to treat you as a human."
• "Very bad experience. Dental nurse very abusive and shouts in front of children."
• "For the past 2 days, everytime I called they insisted it has been sent without even bothering to check with the dentist if maybe something has gone wrong."

Facility Condition

Pros:

• "I felt like I was in safe hands from the moment I stepped into The Dental Design Studio."
• "Covid rules are being meticulously followed."
• "The Dental Design Studio in Walthamstow is by far the best dentist I have been too."

Cons:

• "Completely outdated, old furniture, stained chairs, mold etc."
• "The reception area is cramped and run-down and the treatment room was grotty."
• "Giving four stars simply because the surgery furniture, walls and floors were very tired and grubby."
• "Holes in ceiling in surgeries, evidence of mice gnawing through skirting boards upstairs."
• "Also no sink in the dental room or able to spit after having mouth injected due to ‘COVID’???... very bizarre, never heard of not being unable to spit excess water or blood at dentists appointment due to COVID."
• "I went with my 2 children and they have no toilet. Which is poor."
• "Beware. I was referred here by 111 due to chronic tooth pain. The surgery is old and looks dirty."

Emergency and Referral Handling

Pros:

• "Dr Karen wanted me in daily for the first week to check I was healing ok without any extra charge and she continues to see me on a weekly basis now."
• "Dr.Karen gave me pain relief and a referral on to specialist opinion, advice and extensive care options."
• "I am so happy that the practice was open on Sunday as I needed an emergency appointment!"
• "I was kindly offered an emergency appointment in a few days time on a Sunday which was convenient."
• "I was put in touch with this surgery via 111 for an emergency appointment... They were able to see me and carry out primary root canal treatment along with a temporary filling that same day."
• "Dr Karen Sanderson went above and beyond to help me."
• "Have been accepted by them for emergency case."