Address: Lower Audley Re. Park, Grimshaw Park, Blackburn BB2 3DY, United Kingdom
Phone: +441254690104
Rating: 3.6
based on 110 reviews.
Customer Service
Pros:
"Thank you Everton for being patient with my issues. You're a good man. Bless you."
"Young lady on express checkouts was very friendly and helpful too."
"Tonight I visited your store with my elderly Uncle... Thank you Imran you sorted his problem. You are an absolute star."
"Sabu actually took my shopping and put it through. I thought this was a very nice thing to do."
"After travelling from Spain, we decided to go to asda for essentials, my young son found a rucksack he liked and stopped a member of staff for some help as there was no price on it. Nina went above and beyond her duties."
"I called in at the pharmacy at Asda and spoke to Sajid and Joy what brillant and helpful people they both were they went above and beyond to make me feel at ease."
"Staff are polite and helpful. Good range of goods."
Cons:
"I was shopping with you a few days ago and I am outraged that you are filming the faces of your customers at the checkout."
"Staff chatting with their friends... She come over and give me a dirty look."
"Grumpy woman told us no fish, we only do 4 a day, it was 12.10, bang on lunchtime."
"Really, angry, discussed and disappointed with the large white male with glasses and brown hair today..."
"The customer service team are dreadful, rang up 6 times and they put the phone down every time before I could tell them why I was calling."
"Shockingly bad service the staff prefer to finish a conversation with other staff members rather than serve customers."
"Customer service horrific."
Store Layout & Cleanliness
Pros:
"Clayton green asda is a completely different experience. Clean and tidy with friendly staff."
"Great produce. Not very crowded as we went early in the morning."
"Although I live in Accrington I always prefer to shop at Blackburn ASDA. The store is usually well stocked, tidy and well lit, with a lovely bakery."
"Lovely store with friendly helpful staffs always, my last experience was a very positive one, thanks to Nina for being such a gem."
Cons:
"Hardly any stock."
"The stairs leading up to the store are a disgrace... They are an accident waiting to happen."
"ASDA BLACKBURN HAS TO BE ONE OF THE WORST STORES TERRIBLE SHELVES EMPTY AND I MEAN EMPTY ITS A WONDER THIS STORE IS STILL OPEN IT NEEDS SOMEONE HIGH UP TO TAKE A LOOK AT THIS STORE AND GET IT SORTED OUT."
"On Friday 19th of August I visited the store which I do every Friday to do my weekly shop I needed to use the toilets which were absolutely disgusting every toilet was dirty the floor was soaking in water the smell was disgusting there was toilet roll all over the floor absolutely filthy I won't be using this store again."
"The store is disorganised, certain foods are in different places."
"Not anymore the Aisles are dirty."
"Also it is now the dirtiest supermarket in Blackburn with really poor quality products especially the fresh meat."
Shopping Experience
Pros:
"I love going to ASDA always have to have a look around if I go and even if I'm not spending much in case I need to come back they sell toys food frozen foods clothes bedding baby supplies everything has superstore needs to sell also sell some gadgets technology TV and every now and then they have a huge sale definitely worth a pop in and definitely value for money."
"Asda is a great for doing online shopping & for getting things in the shop."
"Great value on clothes & groceries. Kids clothes, good selection, excellent value, accurate sizing."
"One of the largest Asda stores I have been. If they do not have what you are looking for in this Store, it simply doesn't exist."
"They have lots of variety of items."
"They have a reward system too so you can save up & treat yourself."
Cons:
"The one way system has completely collapsed, there's no social distancing and no attempts by staff to encourage this."
"Queuing too get off car park at weekends for over 30 mins."
"Do not use for orders online - only 30% of what i asked for arrived - the rest was out of stock or low quality substitutes."
"I stood there for 10 minutes waiting for a colleague to authorize a purchase."
"Visited today with my 15 month old, I am 22 weeks pregnant, went through the self serve trolly check out due to all the serviced checkouts being minium of 3 deep."
"As a driver it’s very bad every time I go to pickup an order they say it’s not ready..."
"Very very disappointed, I was going to your store before 10pm and a security guard was saying we are shutting now, this happens too much."
Pricing & Value
Pros:
"I think ASDA is awesome, if u had eyes then u dont need to spend 30 pound for every shopping."
"Asda is often as, if not more, competitive to Aldi the benchmark of supermarkets in UK."
Cons:
"Only thing is prices are going up all the time & that's not a good thing."
"I went into Asda Blackburn after at 8am this morning (Saturday 11/06/22) petrol was 176.7 and diesel was 183.7. Around half an hour later, as I was driving out, both fuel prices went up by 4p."
"This Asda's Store and Fuel prices are shockingly high as compared to other supermarkets."
"FUEL PRICES ARE BEING FIXED."
Health & Safety
Pros:
"Well the only saving grace for tonight's visit, hand sanitisers at the entrance, which other then myself and my vulnerable partner used, I didn't see anyone else using it."
"Thank you to all the wonder staff at Blackburn asda for doing my shopping for me at this difficult time, allowing me to collect it and doing everything they can to keep us safe angels every one of them, thank you."
Cons:
"Wearing masks is MANDATORY! but looks like this store doesn't care or feels it doesn't apply."
"No social distancing whatsoever... like a free for all... staff don't care... large families with kids running about."
"Sunday 09/08/2020. Truly the worst shopping experience of my life. Amid a covid epidemic and with Blackburn having one of the worst infection rates nationally, there are still large numbers of shoppers not wearing mask, or with a mask over their chin not covering nose or mouth."
"Very unsatisfactory shopping experience staff not wearing face masks and good social distancing not being practiced, feels very unsafe."
"Social distancing - this store has no idea what that is."